Print que not clearing after printing to it

Posted on 2010-01-04
Medium Priority
Last Modified: 2012-06-27
Citrix Presentation server 4.5. Use Print Server. Panasonic 2330DP printer.  Driver   used is Panasonic DP 2330 PCL 6.  When I print to it, it prints, but the que doesn't clear, so no one can print after until you manually clear the que.  Any ideas?
Question by:bauerbuilt
LVL 19

Expert Comment

ID: 26180022
I've no real experience with Citrix, but I'm guessing the print server is pretty standard - Have you tried manually deleting and recreating the queue for this printer?

Tried deleting and recreating the port being used? Or using a different type of port? (i.e. if you're using anything other than a standard TCP/IP port, try using that instead)

Tried an older driver perhaps? (PCL5?)

If you've already tried all of the above, let me know...


Accepted Solution

bauerbuilt earned 0 total points
ID: 26180074
It was that the gateway number was not changed to the new location. Once that was changed it worked great. Thanks.

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