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Entourage 2008 cannot receive Email from Exchange 2007

Posted on 2010-01-04
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Hi;

One of my user who is using Entourage 2008 on his MacBook, he can send email via his Entourage but cannot receive.  Checked his mailbox on Exchange 2007, the email can be delivered to his mailbox.

What cause the Entourage cannot update?
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Question by:KANEWONG
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Syed Mutahir Ali earned 1000 total points
ID: 26174305
Office update 12.1.0
http://download.microsoft.com/download/a/5/b/a5b1382a-3f34-4b40-b65b-4ff1fe63b02c/Office2008-1210UpdateEN.dmg

Office update 12.2.0
http://download.microsoft.com/download/C/5/3/C534F078-E9E8-4AAE-B845-AF88CD0FFC8E/Office2008-1220UpdateEN.dmg

Office Update 12.2.1
http://download.microsoft.com/download/5/7/9/5798ADF0-7181-40A6-8756-23227E99BB28/Office2008-1221UpdateEN.dmg

EWS (Entourage Web Services)
http://download.microsoft.com/download/9/8/5/9857705B-2510-47EB-A00C-125F6D4297FB/EWS-1300-EN.dmg

I would suggest upgrading your office / entourage to the latest, as it did resolve the issues (similar to yours) one of our client was facing. I personally updated and it has improved over all.

Hope this helps

Can you create the user's account on outlook 2007 to verify if this is just related to Mac platform (Entourage) or its his mailbox ?
Create another profile on the mac too, to see if that helps
or
if you haven't already, update your office 2008 or entourage with the above links to the latest packs, Microsoft have relased a entourage web services pack too, check the above links and then see if the problem persists ?
The best would be to create the users profile on a outlook 2007 (windows) machine to veirfy
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by:KANEWONG
ID: 26174330
Hi;

thanks for your quick response.  Do you have any KB number regarding this issue?
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by:Syed Mutahir Ali
ID: 26174364
I dont have a KB Number, I am on my way home at the moment :-)

But this issue has occured on my own personal macbook and I updated from the above links, i was using Snow Leopard and office 2008.
As I previously mentioned, if it is only this user having problems with receiving emails and all others are fine it will be fine after the update or try creating a new profile for the user on a windows machine to verify whether its a problem with his / her mailbox
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