Problems with upgrading from Blackberry Enterprise Server 4.1 to Blackberry Enterprise Server 5.0

Posted on 2010-01-04
Medium Priority
Last Modified: 2013-11-10

I'm trying to in-place upgrade from Blackberry Enterprise Server 5.0, Blackberry Enterprise Server 4.1, Blackberry for Domino on a Windows 2003 server. There's only one BES server in our organisation.

Original BES version was 4.1.2.
Have upgraded to numerous Maintenance Releases and Service Packs
Current BES (according to BlackBerry Manager & the SQL database) is

Other Version info from BB Manager includes:
USB Channel Controller;
Device manager
Application Loader:
RIM Intel Programmer:

The problem:
When running the BES 5.0 installation, I receive the following error:

"The setup application found one or more instances of BlackBerry® Enterprise Server version 4.1.2 or earlier, which is not compatible with BlackBerry Enterprise Server version 5.0 or later.  You must upgrade or remove the incompatible BlackBerry Enterprise Server instances, or create a new BlackBerry Domain for the BlackBerry Enterprise Server that you are installing."

Looking at the install log (attached), I found the following entry towards the bottom of the file:

[30000] (01/04 21:22:20.179):{0x1D30} <5>Jan 04 21:22:20 BLACKBERRYSERVER  {0x1CC4} 0168: (#35019) [ENV] [DB] Database Schema Version:  4.1.7 <>

This line shows the database schema as being version 4.1.7 but also has 4.1.2.. listed, which is what I'm assuming causing the error

There are additional errors in the log after this but I'm not focusing on them until I resolve the version issue.

I've updated to the latest Service Pack and the error still occurs.

The only reference to "4.1.2 or earlier" I can find is in the Help/About within BES Manager where it lists the USB Channel Controller;

Any suggestions welcomed.


Question by:AVIVOL
LVL 12

Expert Comment

ID: 26178849
RIM advised me not to upgrade to 5 untill sp1 is out because the system is not really stable yet and it is very slow.
the best way to upgrade is to use another server and use the blackberry migration tools.
I am not sure you can upgrade direclty though you will find some usefull informations here : http://forums.crackberry.com/f50/bes-4-x-5-x-upgrade-possible-207187/
Hope that will help

Accepted Solution

AVIVOL earned 0 total points
ID: 32957039
Finally figured out the problem. Service provider had given small business edition by mistake

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