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Outlook 2010 Offline mode - can't bring online

Posted on 2010-01-04
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Last Modified: 2012-05-08
Outlook 2010 Beta is offline and I can't find a way to bring it back online.  Under the Send/Receive tab I do not have an "Offline" button, nor a "Connect to server" button.  I am running against E2K3.

Thanks in advance.
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Question by:KristenHoward
4 Comments
 
LVL 47

Expert Comment

by:apache09
ID: 26177322
Do you for sure have a connection to the Exchange Server?
Can you ping the server?
Are you logged onto the domain?
Is your account Locked Out?
Have you logged off the domain and back on?

If you are positive you are connected and logged on to the domain.
On the bottom right hand of the screen when it shows your off line status.
Right click on it.
DO you have an option to change it to online?

You can also try checking the account settings.
Check that the Exchange Server is Correct.
Also check the User Name.
try Removing it and reading it.
be sure to use "Check Name" to verify the user.

If you cant verify the name, cant be connected to the Exchange Server properly
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LVL 13

Expert Comment

by:NarendraG
ID: 26178105
If you have switched to Offline mode, hit the 'Wok Offline' button again to revert back to Online Mode
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LVL 7

Expert Comment

by:sanjaykumar_p
ID: 26179055
After verifying server connection - Go to File tab within Outlook and uncheck 'Work Offline' option
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Accepted Solution

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KristenHoward earned 0 total points
ID: 26180233
Hello,

I ended up deleting and recreating my profile and that fixed it,  But I did verify all of the following first:

Do you for sure have a connection to the Exchange Server?  Yes
Can you ping the server?  Yes
Are you logged onto the domain? Yes
Is your account Locked Out? No
Have you logged off the domain and back on? Yes

If you are positive you are connected and logged on to the domain.  Yes
On the bottom right hand of the screen when it shows your off line status.  
Right click on it.
DO you have an option to change it to online?  No, option does not exist

You can also try checking the account settings.
Check that the Exchange Server is Correct.  Yes
Also check the User Name.  Yes
try Removing it and reading it.  Would not allow me to edit
be sure to use "Check Name" to verify the user.

If you cant verify the name, cant be connected to the Exchange Server properly  Name was properly verified.
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