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SONY DVD RW DW-Q58A does not read cd roms but plays dvds

My  SONY DVD RW DW-Q58A plays dvds but does not play cd roms.  
I have erased the upper and lower filters.
Would someone walk me through the steps to see if I can resolve this or buy a new driver?

Thanks
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hightops
Asked:
hightops
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2 Solutions
 
andossCommented:
Are you able to boot from a bootable CD? ie. Windows XP install ?

If not then the drive itself is dead as the drive users different lasers for DVD/CD
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hightopsAuthor Commented:
what does that mean? the cd boot?
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hightopsAuthor Commented:
are you talking about a cd with songs on it?
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andossCommented:
No in simple terms a bootable CD is a cd that you have in when you start the computer.
The computer then accesses the data on the CD instead of starting into Windows.

If you can boot from a CD then the issue is due to drivers or possibly software in Windows, if you cant boot from a CD though then the problem is hardware. This is because DOS uses very basic CD drivers that are not specific to your model of CD Drive.

Do you have a Windows installation disk that came with your computer? put that in and reboot, you should get a prompt 'Press any key to boot from CD' if you don't my money is on the laser for reading CD's being faulty/broken.

Unfortunately if you don't have a bootable CD handy you can't really test this as you have no way to burn one yourself.
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hightopsAuthor Commented:
no I don't have the cd that came with my computer...my computer does burn dvds, is there a way to go to microsoft and burn one of those boot cds?
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andossCommented:
You can create your own bootable cd's yes although things can get abit technical for beginners.
The following page has alot of options
http://www.nu2.nu/bootcd/

Or if you just want a simple Windows XP boot disk then you can go here.
http://www.nu2.nu/bootcd/#wxp

The only problem is you obviously need a functional CD burner to be able to burn the CD so you would need to have a second drive or another PC you can create it on .
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hightopsAuthor Commented:
Thank you!
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