Link to home
Start Free TrialLog in
Avatar of misteel
misteel

asked on

When playing DVD it displays 'This is protected content. You must retrieve an activation key via the Internet to play it back.

I have a user who passed me a DVD because he is unable to watch it on his PC. Initially I thought he didn't have a DVD player software, so I used CyberLink PowerDVD version 8 to open.
It hangs at about 2 seconds after playing, and displays the above message 'This is protected content..............'
He mentioned that he used his home DVD recorder to record some TV shows and burn it onto DVD (DVD -RW), however he said he had done finalizing on the DVD. What I understand that when DVD cannot be played it has something to do with finalizing. When I try using other players to play this DVD, I do not see the above error message but would just hang the same. In my opinion, I don't think following the error message to retrieve an activation key makes any sense, as this video was orignally recorded from physical DVD player.

Is there a way to finalize an unfinalized DVD (maybe my user didn't finalize but he claim he did)?
If not, how do I go about playing the video from the DVD?

Thanks for any help!
Avatar of Houssam Ballout
Houssam Ballout
Flag of Lebanon image


it could be an issue from the DVD Recordable media,
Had you try to make a copy of it?
Can he watch this dvd on his TV with the dvd recorder he used?
Avatar of misteel
misteel

ASKER

@houssam_ballout: I'm trying to make a copy, will let you know in a while.

@jvuz: Yes he could.
Avatar of Merete
Maybe the name in the Video, with all the new copyright laws new media player DVD players DVD burners authoring software like Nero 8 ...and WMP 11
 have inbuilt copy protect content, so certain names will produce these messages, all he has to do is to agree with it and it should play then.
refs to>however he said he had done finalizing on the DVD<< it must be finalised to play once he made it a DVD video.
Refs to>s there a way to finalize an unfinalized DVD<< no sorry!! can only be done on the dvd recorder machine it was created,  like my DVD recorder in the digital set top box will detect an unfinalised DVD and ask if I want to finlise it. Once done it will play elsewhere
refs to
If not, how do I go about playing the video from the DVD?<< if it is not finalised no way back sorry.
That's why finalise is important what happens is the burn writes a lead in and lead out to the DVD structure
and because it is not a data disc but uses the ifo and bup files of a DVD structure it is impossible for the laser to read the the lead in to play the menues.
there is noway back if it is not finalised.
Avatar of misteel

ASKER

Thanks Mecrete for the useful information.

FYI, I've tried using a software called CD DVD Data Recovery. I played around with it and manage to copy the contents out. This time round when I tried playing using PowerDVD, it instead displays 'This is a protected content. Your disc drive does not support its playback. Please use a CPRM-enabled drive'.

And btw, my user is a Japanese. I've read up in this article, http://www.cyberlink.com/prog/company/press-news-content.do?pid=618 , it seems that the TV shows have this protection called CCI (Copy Control Information). And in order to copy CCI program to DVD, the program must be protected by CPRM.
I understand that I would need to use back the original DVD recorder that was used to record the TV shows for playback. A CPRM-enabled DVD player to play this DVD might be a choice as well. All these information are what I've read on the internet. Please kindly advise if I'm wrong in any part.

Anyway, are these the reasons why I am unable to play the DVD? In that case I suppose there is no way I can try playing the CPRM DVD on my PC?
ASKER CERTIFIED SOLUTION
Avatar of Merete
Merete
Flag of Australia image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
Avatar of misteel

ASKER

-
Avatar of misteel

ASKER

Thanks so much for your advise and suggestions.
Thank you glad I could assist you in someway.
Have a great day
Merete