Sony Vaio Won't Boot -- Sony Tech Support Says A Full Recovery is the Only Option
Posted on 2010-01-05
I have a ~5 year old Sony Desktop (model PCV-RS431) that won't boot. I get the Sony splash then the Intel splash, and then it goes to a black screen and sits. It is running Windows XP Home. Someone gave me a Bart PE disk and it says that my hard drive is healthy - from a DOS prompt I can list the files on the C:/D: partitions. So I think some of the boot files were corrupted. I was fighting the virtumonde virus (so it seems) when it stopped booting.
I paid Sony $25 for tech support (after the first fifteen free minutes she managed to extract my name and basic computer info -- when you wait for 2 minutes for her to finish typing a question it doesn't leave a lot of time for real support in 15 minutes!). Anyway, she said since it wouldn't boot up in Safe Mode, the only option was to do a recovery with the recovery disk, which of course will overwrite all of my data. Much of it was backed up, but some recent stuff was not, plus I have software downloaded from the Internet that I probably will have to repurchase, so I'd really like to avoid the recovery if at all possible.
Any advice? Thanks!