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Cannot access roles and features in Server Manager

Posted on 2010-01-05
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Last Modified: 2012-05-08
Hi

I cannot view Roles and Features in Server Manager on my Server 2008 box. The error is:

Unexpected error refreshing Server Manager: The service cannot be started, either because it is disbaled or because it has no enabled devices assicaited with it (Exception from HResult: 0x80070422)

I have looked at my services - but don't know what service to look for, everything 8seems8 to be in order.

Screenshot and error log entry below.


Could not discover the state of the system. An unexpected exception was found:
System.Runtime.InteropServices.COMException (0x80070422): The service cannot be started, either because it is disabled or because it has no enabled devices associated with it. (Exception from HRESULT: 0x80070422)
   at System.Runtime.InteropServices.Marshal.ThrowExceptionForHRInternal(Int32 errorCode, IntPtr errorInfo)
   at Microsoft.Windows.ServerManager.ComponentInstaller.CreateSessionAndPackage(IntPtr& session, IntPtr& package)
   at Microsoft.Windows.ServerManager.ComponentInstaller.InitializeUpdateInfo()
   at Microsoft.Windows.ServerManager.ComponentInstaller.Initialize()
   at Microsoft.Windows.ServerManager.Common.Provider.Initialize(DocumentCollection documents)
   at Microsoft.Windows.ServerManager.ServerManagerModel.InternalRefreshModelResult(Object state)

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serverManErr.jpg
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Question by:brandscape
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by:Chris Dent
ID: 26178543

I had a similar problem with Server Manager on one of my servers. Take a look at this blog post, it describes how to use the System Update Readiness Tool to check Server Manager.

http://www.itsolutionskb.com/2009/04/roles-error-when-viewing-roles-in-windows-server-2008-server-manager/

Once that has run, check the CheckSUR.log file as described. If you're missing packages the fun begins, because you have to manually replace them (tends to involve a lot of manual extraction from specific KB packages).

Chris
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by:brandscape
ID: 26178909
OK - downloaded it - but now - same error when I try to run the update readiness tool!! - It says:

Installer encountered an error: 0x80070422 The service cannot be started, either because it is disbaled or because it has no enabled devices assicaited with it
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Chris Dent earned 2000 total points
ID: 26178922

Heh fun... Could always take the error message at face value...

Is the Windows Update service started?

Chris
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by:brandscape
ID: 26179164
AH HAH - Nice one. Hasn't fixed the Server Manager - but is letting me do the readiness thing - will let you know - thanks
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by:brandscape
ID: 26179777
Once I had both the Windows Update and Windows Module Installer services enabled and started - and had run the Readiness patch, it worked! For some reason Server Manager wants Windows Update - go figure - would be so much easier if they said:

The Windows Update service cannot be started

:)

Many Thanks
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Expert Comment

by:Chris Dent
ID: 26179786

Fun :) At least it works now :)

Chris
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Expert Comment

by:lineonecorp
ID: 27619440
I just had to start the Windows Module Installer service, and set it to auto startup to fix the issue
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