?
Solved

Skype Authorization Problem

Posted on 2010-01-05
10
Medium Priority
?
506 Views
Last Modified: 2013-11-09
Skype login authorization not working on a network
using DIR-300 Wireless router

Skype is only working on the network when a laptop has authorised on another network and remembered the password.  When the same machines are brought into the location with the DIR-300 Wireless router skype can automatically sign in and fails if forget password then try login.  Testing with multiple accounts and same symptoms occur

This is happening on all machines, both macs and window machines

Trying to reset password also fails on the network

Sign in with a new account also fails on the network

Anyone had similar experience and have a solution?

thanks in advance
0
Comment
Question by:EbT
  • 6
  • 3
9 Comments
 
LVL 18

Expert Comment

by:Ravi Agrawal
ID: 26180139
What is the setup of your Network? Means, how are the PCs connected to the Router?

Are there any hardware Firewalls in your Network?

Ravi.
0
 

Author Comment

by:EbT
ID: 26180254
Hi Ravi

In this particular network it is just the dlink router; no dedicated firewall.
Machines connect by both wired and wireless affected

With same configuration of network it has worked in the past, then suddenly stopped working
with no changes in the network configuration.

0
 
LVL 18

Expert Comment

by:Ravi Agrawal
ID: 26180430
Power cycle the router.

could be a temporary problem with skype services.

Ravi.
0
Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 

Author Comment

by:EbT
ID: 26180642
Have tried power cycling and the problem has persisted
over last couple of weeks

Sype calls are possible, only if authentication has been established outside of the network and
login automatically selected

Reseting the password also doesn't work from the network and that is via a web browser.

are there multiple authentication servers? is it possible this particular network routing to a specific auth server that has issue?
0
 
LVL 18

Expert Comment

by:Ravi Agrawal
ID: 26180880
Let me think it over.

will get back to you tomorrow.

Ravi.
0
 
LVL 18

Expert Comment

by:Ravi Agrawal
ID: 26189044
Could be some changes done from your ISP side regarding Voip telephony. That's all I can think of.

I don't see any issues from your side as the mix is of both Windows and Macs so possible installation & configuration issues can be ruled out.

You have already rebooted your Router and it is allowing Skype calls so that clears any firewall issues.

Rest what remains is from your ISP or the Skype people side. I doubt it to be skype.

I know EE is a good place to get your answers but also post your query in the Skype forums and see if you get any helpful hints from there.

A further extreme measure would be to check for firmware updates to your Router model and see if that fixes it.

I am out of ideas now, so if I don't reply further, please don't be offended.

Ravi.
0
 
LVL 18

Accepted Solution

by:
Ravi Agrawal earned 2000 total points
ID: 26189091
It could be some misconfigurations on your router. Are you comfortable setting it to defaults and then reconfiguring it.

The Router seems to be the key point here. Do you mean "Login / Calls from skype are not possible from inside the network and are possible from outside the network" Please clarify further.

Ravi.
0
 

Author Comment

by:EbT
ID: 26275869
thank you for the responses

only signing in by entering a password; or requesting a new password fails from inside the network

If I take the same machine outside the network; then I can sign in.  If I remember the password then take back into the original network skype authorizes and calls can be made.

If I then forget password and try to re sign in; the sign in fails

So authenticated machines can make calls
Signing in when entering passwords fails
0
 
LVL 18

Expert Comment

by:Ravi Agrawal
ID: 26277117
Reset the router to defaults and reconfigure it again. Try using static ips on the machines.

Ravi.
0

Featured Post

Veeam Disaster Recovery in Microsoft Azure

Veeam PN for Microsoft Azure is a FREE solution designed to simplify and automate the setup of a DR site in Microsoft Azure using lightweight software-defined networking. It reduces the complexity of VPN deployments and is designed for businesses of ALL sizes.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

If you’re involved with your company’s wide area network (WAN), you’ve probably heard about SD-WANs. They’re the “boy wonder” of networking, ostensibly allowing companies to replace expensive MPLS lines with low-cost Internet access. But, are they …
Tech spooks aren't just for those who are tech savvy, it also happens to those of us running a business. Check out the top tech spooks for business owners.
Viewers will learn how to connect to a wireless network using the network security key. They will also learn how to access the IP address and DNS server for connections that must be done manually. After setting up a router, find the network security…
This video gives you a great overview about bandwidth monitoring with SNMP and WMI with our network monitoring solution PRTG Network Monitor (https://www.paessler.com/prtg). If you're looking for how to monitor bandwidth using netflow or packet s…

839 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question