Tore Jacobsen
asked on
Internet line drop when downloading large files.
Hi.
Have a customer that every time they try to download large files (over 30 mb), theri internet line drops out. Same on server (SBS 2003) and workstations (XP pro).
They can download many smaler files (10-15 Mb) one after the other no problem.
And line are messured to good speed. (8 mb\s)
After line dorps out, it comes back after a minute or two,
Thoght about trying changing router (zywall 2) and modem that stands in bridge mode.
Any other ideas??
Have a customer that every time they try to download large files (over 30 mb), theri internet line drops out. Same on server (SBS 2003) and workstations (XP pro).
They can download many smaler files (10-15 Mb) one after the other no problem.
And line are messured to good speed. (8 mb\s)
After line dorps out, it comes back after a minute or two,
Thoght about trying changing router (zywall 2) and modem that stands in bridge mode.
Any other ideas??
ASKER
Hi.
Same equipment for several years, new problem.
Spoke to ISP and they said that the line have been connected without drop for 3 mnths.
So i guess it must bee firewall\ router. Will try to change that, and see.
can not find anything in firewall regarding file size.
Funny thing> When I try to download a big file (200 mb), it stop downloading after 30-40MB)
I cancel the downloading (wish gives no error, just nothing happens) and select the same file for download, it continues from where it stopped (30-40Mb) and downloads 5-6 MB more, before it stops again..
Same equipment for several years, new problem.
Spoke to ISP and they said that the line have been connected without drop for 3 mnths.
So i guess it must bee firewall\ router. Will try to change that, and see.
can not find anything in firewall regarding file size.
Funny thing> When I try to download a big file (200 mb), it stop downloading after 30-40MB)
I cancel the downloading (wish gives no error, just nothing happens) and select the same file for download, it continues from where it stopped (30-40Mb) and downloads 5-6 MB more, before it stops again..
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SOLUTION
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Try downloading a huge email or try using a PM ( any messenger which allows large file transfer ) we need to find whether this happens on a particular port or this problem is preveland on all ports ? ofcourse try reseting the firewall / router first.
Try a download manager like flashget or limewire, if the same thing happens, meaning your ISP has enabled a greater than 30mb and drops the connection, but if is Ok using some download manager, meaning the system of your pc has something to do with it, try if BITS(Background Intelligent Transfer Service) is enable on services
sometimes there are small spikes n surges in telephone line. when we download large files, one line constantly becomes busy. even smallest of spike lead to breakage of connection. in such circumstance, you should contact ur broadband company. the other option available with you is to use a decent download manager. i use flashget. you can google for flashget and can download it. it is a small program of 3-4 mb only. with it you can download files of even 1000 MB without any problem. and the best part of this program is that even if connection breaks in-between, when you connect the connection again, the download will get resumed from the point where the connection was broken. if in your previous connection, suppose 30mb of 1000 mb was downloaded, then on next attempt, the download will start from the 30th MB.
ASKER
Hi. It was the Firewall...
Talked to the ISP and they had not registrated any drops for 4 mnths.
Tried swapping the firewall (zywall 2) and it worked fine.
Thanks all
Talked to the ISP and they had not registrated any drops for 4 mnths.
Tried swapping the firewall (zywall 2) and it worked fine.
Thanks all
Changing Internet equipments is a good way to test out the failure. It could be some default issue with the modem or some set up that prevents large file download. Have you ever been successfully download large files on these equipments or this is a new set up?
K