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Exchange not syncing but says connected.

Posted on 2010-01-05
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Last Modified: 2012-06-27
We have one user who is not getting mail regularly.  His Outlook says connected to exchange but no mail comes in.  He gets mail from his other POP accounts but nothing though exchange.  What i have to do is go to the exchange send and receive tabs, and choose send and receive for the exchange inbox.

DNS is right, IP is good, no other issues, any suggestions?
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Question by:level9tech
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Expert Comment

by:chilids
ID: 26180895
Try checking the send and recieve groups to make sure everything is correct there.  You can follow the document below to create a new group to see if the old group has something wrong.

http://office.microsoft.com/en-us/ork2003/HA011402661033.aspx
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Expert Comment

by:maumen
ID: 26192575
What happens when the user sends mail to himself?
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Author Comment

by:level9tech
ID: 26193529
He does not get it.  I have to manually sync outlook.  

have reinstalled outlook.
Ran all updates.
Set up whole new outlook profile.
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by:chilids
ID: 26193697
Is it working with the new profile?
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by:level9tech
ID: 26193729
nope it did for a second.  he added 6 additional mailboxes would this effect it?  When i open outlook it syncs then says to the left of "connected to microsoft exchange" last updated at 2:23.
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by:chilids
ID: 26193813
Are you using Cache Mode?  If you are try turning it off.
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by:level9tech
ID: 26194024
that did the trick for now i will continue to monitor it.  but wont this effect performance?
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by:chilids
ID: 26194145
Turning Cached mode off just proves that there is something wrong with the OST and that is causing the problem.  Most likely there is a corrupt email in there.  Move the old OST to a different location and turn Cached mode back up and let it recreate the OST.  If it still doesn't work then it's a bad email and depending on how big the mail box is it could be fun trying to find it.

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level9tech earned 0 total points
ID: 26400830
after hours on the phone with microsoft we decided to rebuild the os.  
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