Want to protect your cyber security and still get fast solutions? Ask a secure question today.Go Premium


What triggers the tracking tab to show in outlook 2003 messages?

Posted on 2010-01-05
Medium Priority
Last Modified: 2012-05-08
One of our clients needs to find out if an email was read but they usually delete read receipts.  The tracking tab does not seem to show on all emails but I am not sure what triggers this.  I sent a test email and made sure that I sent a read receipt back, however the original email still did not have a tracking tab.  Does anybody have any ideas on what causes the tab to appear?
Question by:tlcsupport
  • 2
LVL 32

Accepted Solution

gupnit earned 225 total points
ID: 26182196
This feature was never 100% fool proof and mostly never gave real picture due to various reasons. I would never depend upon that. It depends upon the Server generating the Read/Delivery reciepts too, ideally with Exchange, but even that is not 100% accurate.
If you have Message tracking enabled on the Server, use that rather, if mails are within the Log retention period.
LVL 76

Assisted Solution

by:David Lee
David Lee earned 150 total points
ID: 26182738
Hi, tlcsupport.

The Tracking tab will not appear until you get a receipt.  As Nitin pointed out receipts are not foolproof.  In addition to the recipient's server preventing a receipt from being sent if the recipient has Outlook, then they have the option of not sending a receipt.  

Author Closing Comment

ID: 31673019
Thanks for your help, I will have a look to see if we can use message tracking on the server.
LVL 76

Expert Comment

by:David Lee
ID: 26209343
You're welcome.

Featured Post

Concerto's Cloud Advisory Services

Want to avoid the missteps to gaining all the benefits of the cloud? Learn more about the different assessment options from our Cloud Advisory team.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article lists the top 5 trialware OST to PST Converter Tools. These tools save a lot of time for users when they want to convert OST to PST after their Exchange server is no longer available or other critical issues with Exchange server or impo…
This article will help to fix the below errors for MS Exchange Server 2016 I. Certificate error "name on the security certificate is invalid or does not match the name of the site" II. Out of Office not working III. Make Internal URLs and Externa…
Get people started with the process of using Access VBA to control Outlook using automation, Microsoft Access can control other applications. An example is the ability to programmatically talk to Microsoft Outlook. Using automation, an Access applic…
Is your OST file inaccessible, Need to transfer OST file from one computer to another? Want to convert OST file to PST? If the answer to any of the above question is yes, then look no further. With the help of Stellar OST to PST Converter, you can e…
Suggested Courses

578 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question