I am using the DMAIC model for software defects in a product that I am working on.
How would you best suggest I approach the 'measurement' phase.
Below is an excerpt from what I wrote for the 'definition' phase:
Multiple users have reported that they are unable to view changes made to a newly created process.
The application should allow a user to create a new process, and allow the user to proceed to make changes to the process.
While in edit/design mode, the application should allow the user to preview any changes that they make. Multiple users have reported that when attempting to preview their changes, the preview screen remains blank.
Upon exiting the edit/design mode, if changes to the process were saved, the application should allow the user to select the newly created process from the process tree hierarchy and display a preview of the process map to the user in the preview pane. Multiple users have reported that the application displays a blank screen in the preview pane when a newly created process with changes is selected from the process tree hierarchy.
Multiple users have reported that if they log out of the application, after making changes to a newly created process, then proceed to log back into the application, and then select the process from the process tree hierarchy, that the application does correctly present the process map with the respective changes to the user in the preview screen.