Lotus Notes 8.5 Crashes when opening a audio attachment.
Posted on 2010-01-05
We are running lotus notes 8.5 (client) and the most current Domino server. We use a Toshiba phone system with Stragegy VoiceMail. The voice mail system sends voice mail messages in a WAV form via email attachment. This attachement is played by Windows Media Player 9.0, and requires a Toshiba codec.
Some users click on the attached file, select open, and Lotus Notes crashes if the message came from an unknown sender. The user can save the file and open it detached, but this is not functional due the volume of calls this mailbox recieves.
All calls with caller ID tags open without issue...
Thanks for any advice in advance!