kumo-san
asked on
Site-to-Site VPN no working by using Symantec SGS-360R VPN Router
Dear Experts:
I am new to VPN and it is a little urgent. I have an Symantec SGS-360R VPN router. I need to setup a Site-to-Site VPN connection to my headquarter which also use Symantec VPN Router. We have no Server installed here and have 8 computers need internet connection . The setup are:
(1). Use Motorola DSL Modem from at&t with static IP range from xx.xx.82.33 ~ xx.xx.82.37.
(2). Gateway ---- xx.xx.82.38
(3). Modem is setup to use PPPoE
(4). LAN IP of SGS-360R is 192.168.1.1 and Netmask is 255.25.255.0. DHCP is enable
(5). WAN connection type is PPPoE
(6). Static IP & DNS under WAN/ISP are
IP Address ---------- xx.xx.82.33
NetMask ------------ 255.255.255.248
Default gateway --- xx.xx.82.38
We can use SGS-360R to connect to internet now. I can ping XX.XX.82.38 and got reply. But the headquarter can not get VPN connection.
I notice that on Status of Logging/Monitoring in SGS-360R the WAN port looks like the following. The IP address is different.
Connecion Status : Connected
IP Address : xx.xx.82.38 (not xx.x.82.33)
Default gateway : xx.xx.82.38
DNS IP address : 68.94.156.1
Netmask : 255.255.255.0
My questions are:
(1). Why the IP under WAN/ISP is different from IP under Logging/Monitoring
(2). more setup suggestions or info.
(3). How to test the VPN Connection
I hope this is clear enough to know my situation. Can anyone help? Thanks.
I am new to VPN and it is a little urgent. I have an Symantec SGS-360R VPN router. I need to setup a Site-to-Site VPN connection to my headquarter which also use Symantec VPN Router. We have no Server installed here and have 8 computers need internet connection . The setup are:
(1). Use Motorola DSL Modem from at&t with static IP range from xx.xx.82.33 ~ xx.xx.82.37.
(2). Gateway ---- xx.xx.82.38
(3). Modem is setup to use PPPoE
(4). LAN IP of SGS-360R is 192.168.1.1 and Netmask is 255.25.255.0. DHCP is enable
(5). WAN connection type is PPPoE
(6). Static IP & DNS under WAN/ISP are
IP Address ---------- xx.xx.82.33
NetMask ------------ 255.255.255.248
Default gateway --- xx.xx.82.38
We can use SGS-360R to connect to internet now. I can ping XX.XX.82.38 and got reply. But the headquarter can not get VPN connection.
I notice that on Status of Logging/Monitoring in SGS-360R the WAN port looks like the following. The IP address is different.
Connecion Status : Connected
IP Address : xx.xx.82.38 (not xx.x.82.33)
Default gateway : xx.xx.82.38
DNS IP address : 68.94.156.1
Netmask : 255.255.255.0
My questions are:
(1). Why the IP under WAN/ISP is different from IP under Logging/Monitoring
(2). more setup suggestions or info.
(3). How to test the VPN Connection
I hope this is clear enough to know my situation. Can anyone help? Thanks.
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SOLUTION
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Sorry been away for a bit.
I am happy to help you on here through experts exchange. Please list what information procedure your needing help with. Have you tried calling Symantec for support? Im sure they will help you also, they could verify correct settings and rule out defective hardware.
Thanks
I am happy to help you on here through experts exchange. Please list what information procedure your needing help with. Have you tried calling Symantec for support? Im sure they will help you also, they could verify correct settings and rule out defective hardware.
Thanks
ASKER
only partially solve my question
ASKER
Once I reset to factory default, can you give me more detail setup procedure. I can give you the info or IP you need. Thanks.