dbeachy1
asked on
Nvidia driver refuses to load for card in primary PCI-Express slot
I am having an odd problem with my Nvidia drivers. My system specs are:
Motherboard: Gigabyte GA-EX58-UD5
RAM: 12 GB
Processor: Intel Core i7 965 @ 3.2 GHz
OS: Windows 7 64-bit
Video cards: NVidia GTX 280 x3 SLI
Originally I was running Vista x64 and then upgraded to Windows 7 in October. Everything was running fine in triple-SLI after the upgrade and it's been stable. However, I just tried to upgrade my video driver from 191.07 to 195.62 (the newest WHQL version). The driver installed *but* my display reverted to VGA mode and a little balloon popped up in the system tray that said, "Device driver software was not installed successfully." When I looked in the device manager it showed two cards as GTX 280s and running fine, but the third card (in video slot #1) was in VGA mode with the detail message, "The device is not configured correctly (Code 1)". Then I tried uninstalling 195.62 and re-installing the previously-working 191.07 but the same error occurred!
So then I tried removing all three video cards and just reinstalling *one* card, in PCI-EX slot #1. Same error after bootup: "Device driver software was not installed successfully." Next I tried just one card in PCI-EX slot #2 and it booted up and worked fine (no need to reinstall the driver, either)! [This was using driver version 195.62.] So then I added a second card in PCI-EX slot #3 and that also worked fine (in SLI mode as well). But nothing I've tried can get a video card working in PCI-EX slot #1 anymore. I even tried an old 8800 GTX card by itself in slot #1 and the same error occurred.
After a lot of digging through the event logs I found this event in Application Log:
>>>>
Level: Information Source: Windows Error Reporting Event ID: 1001 Date: 1.5.2010 1:28:28 PM Task Category: None
Fault bucket , type 0
Event Name: PnPDriverInstallError
Response: Not available
Cab Id: 0
Problem signature:
P1: x64
P2: C0000142
P3: nv_disp.inf
P4: af50922585d03da3583308f06d 1d75a7b320 336e
P5: Section003
P6:
P7:
P8:
P9:
P10:
Attached files:
These files may be available here:
C:\Users\dougb\AppData\Loc al\Microso ft\Windows \WER\Repor tQueue\Non Critical_x 64_ca23d0e 1e31e1ccf4 3fe0a83aa6 20fd318b13 52_0cc441d 4
Analysis symbol:
Rechecking for solution: 0
Report Id: 1e2cc5ae-fa28-11de-96fc-00 1fd0ae7c1d
Report Status: 4
===========
Detail XML values:
- System
- Provider
[ Name] Windows Error Reporting
- EventID 1001
[ Qualifiers] 0
Level 4
Task 0
Keywords 0x80000000000000
- TimeCreated
[ SystemTime] 2010-01-05T18:28:28.000000 000Z
EventRecordID 24111
Channel Application
Computer sookie
Security
- EventData
0
PnPDriverInstallError
Not available
0
x64
C0000142
nv_disp.inf
af50922585d03da3583308f06d 1d75a7b320 336e
Section003
C:\Users\dougb\AppData\Loc al\Microso ft\Windows \WER\Repor tQueue\Non Critical_x 64_ca23d0e 1e31e1ccf4 3fe0a83aa6 20fd318b13 52_0cc441d 4
0
1e2cc5ae-fa28-11de-96fc-00 1fd0ae7c1d
4
================
Here is the detail file mentioned in the event in the 'C:\Users\dougb\AppData\Lo cal\Micros oft\Window s\WER\Repo rtQueue\No nCritical_ x64_ca23d0 e1e31e1ccf 43fe0a83aa 620fd318b1 352_0cc441 d4' directory:
Version=1
EventType=PnPDriverInstall Error
EventTime=1290718970896777 34
Consent=1
ReportIdentifier=1e2cc5ae- fa28-11de- 96fc-001fd 0ae7c1d
Response.type=4
Sig[0].Name=Architecture
Sig[0].Value=x64
Sig[1].Name=Win32 error
Sig[1].Value=C0000142
Sig[2].Name=Inf name
Sig[2].Value=nv_disp.inf
Sig[3].Name=Driver Package hash
Sig[3].Value=af50922585d03 da3583308f 06d1d75a7b 320336e
Sig[4].Name=DDInstall section name
Sig[4].Value=Section003
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.76 00.2.0.0.2 56.1
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
FriendlyEventName=Could not install driver software for device
ConsentKey=PnPDriverInstal lError
AppName=Driver software installation
AppPath=C:\Windows\System3 2\rundll32 .exe
<<<
I've done a lot of hardware troubleshooting over the years, but for the life of me I can't figure out why the driver now just refuses to load for any card plugged into PCI-EX slot #1. [I didn't notice anything particularly helpful in the event log.] Currently I am running just fine with two cards in SLI mode in slots #2 and #3 using the latest 195.62 driver, but the driver just *refuses* to load for any card plugged into slot #1 even with no other cards in the system (I tried a different GTX 280 as well as an 8800 GTX, still no dice). Any ideas??? I'm stumped on this one.
Motherboard: Gigabyte GA-EX58-UD5
RAM: 12 GB
Processor: Intel Core i7 965 @ 3.2 GHz
OS: Windows 7 64-bit
Video cards: NVidia GTX 280 x3 SLI
Originally I was running Vista x64 and then upgraded to Windows 7 in October. Everything was running fine in triple-SLI after the upgrade and it's been stable. However, I just tried to upgrade my video driver from 191.07 to 195.62 (the newest WHQL version). The driver installed *but* my display reverted to VGA mode and a little balloon popped up in the system tray that said, "Device driver software was not installed successfully." When I looked in the device manager it showed two cards as GTX 280s and running fine, but the third card (in video slot #1) was in VGA mode with the detail message, "The device is not configured correctly (Code 1)". Then I tried uninstalling 195.62 and re-installing the previously-working 191.07 but the same error occurred!
So then I tried removing all three video cards and just reinstalling *one* card, in PCI-EX slot #1. Same error after bootup: "Device driver software was not installed successfully." Next I tried just one card in PCI-EX slot #2 and it booted up and worked fine (no need to reinstall the driver, either)! [This was using driver version 195.62.] So then I added a second card in PCI-EX slot #3 and that also worked fine (in SLI mode as well). But nothing I've tried can get a video card working in PCI-EX slot #1 anymore. I even tried an old 8800 GTX card by itself in slot #1 and the same error occurred.
After a lot of digging through the event logs I found this event in Application Log:
>>>>
Level: Information Source: Windows Error Reporting Event ID: 1001 Date: 1.5.2010 1:28:28 PM Task Category: None
Fault bucket , type 0
Event Name: PnPDriverInstallError
Response: Not available
Cab Id: 0
Problem signature:
P1: x64
P2: C0000142
P3: nv_disp.inf
P4: af50922585d03da3583308f06d
P5: Section003
P6:
P7:
P8:
P9:
P10:
Attached files:
These files may be available here:
C:\Users\dougb\AppData\Loc
Analysis symbol:
Rechecking for solution: 0
Report Id: 1e2cc5ae-fa28-11de-96fc-00
Report Status: 4
===========
Detail XML values:
- System
- Provider
[ Name] Windows Error Reporting
- EventID 1001
[ Qualifiers] 0
Level 4
Task 0
Keywords 0x80000000000000
- TimeCreated
[ SystemTime] 2010-01-05T18:28:28.000000
EventRecordID 24111
Channel Application
Computer sookie
Security
- EventData
0
PnPDriverInstallError
Not available
0
x64
C0000142
nv_disp.inf
af50922585d03da3583308f06d
Section003
C:\Users\dougb\AppData\Loc
0
1e2cc5ae-fa28-11de-96fc-00
4
================
Here is the detail file mentioned in the event in the 'C:\Users\dougb\AppData\Lo
Version=1
EventType=PnPDriverInstall
EventTime=1290718970896777
Consent=1
ReportIdentifier=1e2cc5ae-
Response.type=4
Sig[0].Name=Architecture
Sig[0].Value=x64
Sig[1].Name=Win32 error
Sig[1].Value=C0000142
Sig[2].Name=Inf name
Sig[2].Value=nv_disp.inf
Sig[3].Name=Driver Package hash
Sig[3].Value=af50922585d03
Sig[4].Name=DDInstall section name
Sig[4].Value=Section003
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.76
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
FriendlyEventName=Could not install driver software for device
ConsentKey=PnPDriverInstal
AppName=Driver software installation
AppPath=C:\Windows\System3
<<<
I've done a lot of hardware troubleshooting over the years, but for the life of me I can't figure out why the driver now just refuses to load for any card plugged into PCI-EX slot #1. [I didn't notice anything particularly helpful in the event log.] Currently I am running just fine with two cards in SLI mode in slots #2 and #3 using the latest 195.62 driver, but the driver just *refuses* to load for any card plugged into slot #1 even with no other cards in the system (I tried a different GTX 280 as well as an 8800 GTX, still no dice). Any ideas??? I'm stumped on this one.
Have you tried updating the BIOS?
SOLUTION
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Oh, and you could just run 2x 280 cards cause.... Jebuz that is still a lot of graphic power ;)
Suspect this is a driver bug between 195.62, GA-EX58-UD5 and your 3-way setup. Can you 'downgrade' to 191.07 and just try a single card in PCI-EX #1?
If it runs recommend you stick with 191.07 and reconfigure the cards and then file a report with nVidia. There are a few 3-way bugs that have cropped up in beta tests with the GX260/280's and the Vista/W7 drivers (including a 3D-Mark one that still isn't resolved.)
If it runs recommend you stick with 191.07 and reconfigure the cards and then file a report with nVidia. There are a few 3-way bugs that have cropped up in beta tests with the GX260/280's and the Vista/W7 drivers (including a 3D-Mark one that still isn't resolved.)
author....some feedback please....
ASKER
Stand by, it's been less than a day since I posted this and my troubleshooting steps from last night aren't finished yet. I'm at work now so I'll post an update tonight when I finish my next troubleshooting steps. <input id="gwProxy" type="hidden"><!--Session data--><input onclick="jsCall();" id="jsProxy" type="hidden">
ASKER CERTIFIED SOLUTION
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