I have an HP 8500 All-in-One printer in my office. It continually throws itself off-line, then back on-line, refuses to print most of the time, an plain old dumps print files into oblivion. Today was the last straw as it sent $11 of my postage into the void in under 30 seconds. HP Case Management said that since I have a different model All In One at my home (HP 7780), there is a conflict between the software drivers and there's nothing anyone can do about it. Already spent about 12 hours on-line with technical support who did nothing more than keep uninstalling an re-installing the drivers.
Attempts to get beyond Case Management to corporate executives is fruitless as the corporate offices keep referring me back to Case Management.
Has anyone gotten past this issue?