Our company got a bill for $25,000 this month due to excessive usage on one of our links. I had a look at the site for this months currect usage, and already we have exceeded the cap by so much that I anticipate another $25,000 bill heading our way next month.
My question is, is there any duty of care for the ISP to atleast inform someone that this is happening? it was a virus on a rogue pc that did all the damage, and I am mad as hell that the ISP didnt bother to say anything for two months.
I know the responsibility is on us to watch our usage, it slipped through due to a lack of attention over the christmas break, but surely the ISP is accountable when they let these kind of excesses continue without even a phone call.
Should I get a lawyer invovled? What is our options?