Cannot Print to Adobe PDF Printer on Terminal/Citrix Server

Posted on 2010-01-05
Last Modified: 2013-11-21
I'm not exactly sure when this stopped working for us as I just discovered it. However, when you select Adobe .PDF printer as the printer you want to print to, whether from an RDP/Citrix session or from right at the console, it does nothing. You don't even get the prompt to tell it where to save the .PDF. The given program (Word, Excel, etc.) just behaves as if it successfully sent the document to the printer without an issue.

I previously ran into an issue similar to this several years ago where the answer was that someone had to at least be logged into the console of the terminal server for anyone to print to a .PDF printer. So we would just logon as the administrator, and then lock the logon via ctrl-alt-delete and then RDP users were able to print without a problem. I tried this but it didn't make a difference. Does anyone have any suggestions as to what I should do?

Question by:Rob Sanders
    LVL 14

    Expert Comment

    Anything in your event logs?  This is locally installed on the Citrix server(s), correct?
    LVL 1

    Accepted Solution

    Thank you for the suggestion but I was actually able to resolve the problem by completely uninstalling Adobe Acrobat, deleting the left over Adobe Acrobat printer, restarting the server then reinstalling Adobe Acrobat.

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