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Print spooler stopping

Posted on 2010-01-05
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Last Modified: 2012-06-21
Print spooler keeps stopping.
The user has a Dell Laser Printer 1710n and connected directly on his local workstation via USB.
The services show unknown characters as the description for Print Spooler.
print-spooler-stopping.JPG
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Question by:ShermanOaks
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by:LeeTutor
ID: 26186977
To quote from the link given below:

If the Print Spooler service fails when printing, when Windows starts or it can not be restarted, the usual reason is that one or more printer drivers is defective.

This page has some very good advice on how to clean up installed printer drivers so that you can reinstall the printer and hopefully correct your problem:

http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm

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Expert Comment

by:databit54
ID: 26186982
You may have a virus or malware. Run a scan with Malwarebytes in safe mode.
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houssam_ballout earned 2000 total points
ID: 26188445
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Author Comment

by:ShermanOaks
ID: 26192304
Scanned for virus and malware and came up nothing.
Also remove the driver completely. Download and installed an updated driver for the printer.
The issue is still occurring.
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LVL 59

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by:LeeTutor
ID: 26195719
You didn't say whether you had tried the advice from the page whose link I gave you...
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