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Outlook reformats email when sending

Hello,

I have one user that has been experiencing an unusual problem. Whenever he gets a HTML email, and replies to it, after pressing the send button and doing the spell check, Outlook changes all the fonts int he email to Times.

I have tried reinstalling office and also recreating his Outlook profile, but it hasnt fixed the prob.

Has anyone seen this before?

Thanks,
Dekkar
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dekkar
Asked:
dekkar
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1 Solution
 
peakpeakCommented:
Hint is to set up a default signature. (below the ad)
http://email.about.com/od/outlooktips/qt/et_default_font.htm
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qwerty021600Commented:
Go to Tools >> Options >> select Mail format Tab >> click stationary and fonts button
and select the fonts u want to give to
1. the new mail composed
2. Replying or forwarding messages

and on any mail composed, it will show the corresponding font specified.
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dekkarAuthor Commented:
Ok, will give them ago and get back to you,.


Thanks
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dekkarAuthor Commented:
Hmmm these settings mentioned above were all set. So not too sure why this is happening.
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qwerty021600Commented:
which version of outlook are u using?
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dekkarAuthor Commented:
2003
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qwerty021600Commented:
okie... if possible can u re-install it..
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dekkarAuthor Commented:
I have tried a full uninstall reinstall...... Im thinking its the user profile.... Its the only thing left really....
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qwerty021600Commented:
sorry buddy.. den i think u need 2 try wid that as well.
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peakpeakCommented:
First try this: Close Outlook, click Start->Run, type Outlook /cleanprofile
If that doesn't do the trick then recreate the Outlook profile. Profile corruption is the source of many strange behaviours in Outlook.
You may first want to save away the address cache (the .nk2 file) which contains the addresses the user has prevoiusly sent successfully. You find the .nk2 file here (XP):
C:\Documents and Settings\<user>\Application Data\Microsoft\Outlook
(Vista: C:\Users\{username}\AppData\Roaming\Microsoft\Outlook)
If you do not know how to recreate a profile: http://www.howto-outlook.com/faq/newprofile.htm
After recreating the profile you can restore the .nk2 file to the same location assuming you used the same name for the new Outlook profile.
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dekkarAuthor Commented:
Looks like new profile it is!
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