Outlook 2007 cannot connect to Exchange
Posted on 2010-01-06
A colleague is having a problem:
Her Outlook 2007 cannot connect to the hosted Exchange when she is connected to her home internet connection.
On any other internet connection it works a charm, without changing any settings.
On the home connection she has full internet connection & can even ping the mailserver hostname, skype, browsing, everything works... except for Outlook.
When it loads it says 'Trying to connect...' in the bottom right, can`t connect & then changes to 'Disconnected' after a minute or so.
At home she uses Virgin Media broadband & D-Link Wireless Router. (Have asked her for model number & she`s looking for it)
She has spoken to Virgin who referred her to Microsoft... needless to say she`s still waiting for MS to return her call...
I`m thinking it must be a setting in her router...? Any ideas or things that I can trouble shoot?
She is able to use OWA for now, but would very much like Outlook functionality at home in the future.
Other Details: (pretty standard)
Office 2007 Pro