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Folder Redirection problem after upgrading clients to win 7 on sbs2008

Posted on 2010-01-06
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Last Modified: 2012-05-08
I have upgraded 2 clients to windows 7 and joined them to the SBS 2008 network using connect method.
Now folder redirection fails. error 502 in log says" the destination is offline . The network path was not found."
The user folders are still visible on the server. I have completed multiple log off/on cycles.
Interestingly on the server, when I had a look at the wizard to move redirected folders in server storage tab. The server gives an error saying it can't query the the location ?
Help most gratefully recieved.
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Question by:seanfoyatplumbworld
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Assisted Solution

by:Rob Williams
Rob Williams earned 1000 total points
ID: 26189516
After a migration the permissions sometimes cause a problem with redirected folders. Try un-checking ""grant the user exclusive rights to <folder name>" in the appropriate folder settings of the SBS server Folder Redirection Policy, and wait for it to apply, or force. I'm not sure, but I think you can re-enable if you wish after everything is working.
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by:Rob Williams
ID: 26189544
Sorry dyslexia kicked in :-) Saw upgrade and 2008 and assumed all users had issues after 2003 => 2008 migration. Because the error is saying it can't query the the location, it is possible this still may help, but if it were the problem I think it would affect all existing users (not new users)
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Expert Comment

by:Rob Williams
ID: 26189599
A couple of other thoughts:
-Make sure the SBS is fully patched. There were some updates that affect Win 7 and applying Group Policies
-Apparently Win 7 requires 3 logons before all policies (such as Redirected Folders) are applied
-Run  gpresult and see if the SBS Folder Redirection policy was applied, if not try   gpupdate /force  and review the PC's event logs (application logs)
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Author Comment

by:seanfoyatplumbworld
ID: 26190096
Stranger and Stranger. Tried the gpupdate force. Error log says The processing of group policy failed. Windows could not obtain the name of the domain controller. This could be caused by a name resolution failure" verify DNS is working correctly.

Same message on both machines.

Im struggling to find where to find the grant exclusive rights box ?

Tjis problem is affecting all of the users. There are only 2 client computers that have been upgraded but it is affecting 4 users (shared machines).
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Author Comment

by:seanfoyatplumbworld
ID: 26190164
sorry also yes I have allowed all updates to install on the server. Have also tried numerous log ins and reboots of both client machines and users.

The main problem is that there is no access to the users documents etc as they were all previously redirected. Now of course they are pointed at local directories.
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Expert Comment

by:Rob Williams
ID: 26190172
>>"Windows could not obtain the name of the domain controller"
Make sure DNS points only to the SBS. Make sure the PC's DNS does not point to a router or ISP, even as an alternate/secondary DNS server.

Ping the server by name. both NetBIOS and FQDN ( server  & server.local). Do they work?

If DNS is OK and the policies are not applied it sounds like the domain membership is broken and you may have to rejoin the domain. If it comes to that follow instructions in TechSoEasy's instructions. It is for SBS 2003 and XP, but the principles are the same including the folder and registry deletions.
http://techsoeasy.spaces.live.com/blog/cns!AB2725BC5698FCB8!278.entry
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by:Rob Williams
ID: 26190185
>>" Now of course they are pointed at local directories"
The fact that you cannot manually change this implies some GP's are being applied, but other issues imply the trust is broken.
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Expert Comment

by:Darius Ghassem
ID: 26190267
Run dcdiag and ipconfig /all the post results.
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Author Comment

by:seanfoyatplumbworld
ID: 26190390
OK dns is set to auto and is pointing at the server and nowhere else.

I followed the techsoeasy and logged off on 4 times just for good measure. With still the same result in the event log.

below is the ipconfig /all from the client.

ill post ipconfir and dcdiag from server in a second
Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\seanfoy>ipconfig /all

Windows IP Configuration

   Host Name . . . . . . . . . . . . : LUXEMBOURG-PC
   Primary Dns Suffix  . . . . . . . : ascott.local
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : ascott.local

Wireless LAN adapter Wireless Network Connection:

   Connection-specific DNS Suffix  . : ascott.local
   Description . . . . . . . . . . . : Atheros AR5007EG Wireless Network Adapter

   Physical Address. . . . . . . . . : 00-21-63-83-DF-A5
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::75ae:31e1:9177:e483%13(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.10.11(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : 06 January 2010 14:24:14
   Lease Expires . . . . . . . . . . : 14 January 2010 14:24:14
   Default Gateway . . . . . . . . . : 192.168.10.1
   DHCP Server . . . . . . . . . . . : 192.168.10.2
   DHCPv6 IAID . . . . . . . . . . . : 218112355
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-12-CB-ED-76-00-13-77-94-FC-D7

   DNS Servers . . . . . . . . . . . : 192.168.10.2
   NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : ascott.local
   Description . . . . . . . . . . . : Marvell Yukon 88E8055 PCI-E Gigabit Ether
net Controller
   Physical Address. . . . . . . . . : 00-13-77-94-FC-D7
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.ascott.local:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : ascott.local
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

C:\Users\seanfoy

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Author Comment

by:seanfoyatplumbworld
ID: 26190426
Ok and here is the ipconfig and dcdiag from the sbs box.

I can see a couple of errors there, but they are way beyond anything I've ever heard of !!

I am now getting very scared.

cheers

Sean
Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation.  All rights reserved.

C:\Users\seanfoy>dcdiag

Directory Server Diagnosis

Performing initial setup:
   Trying to find home server...
   Home Server = ASCOTTMANSERVER
   * Identified AD Forest.
   Done gathering initial info.

Doing initial required tests

   Testing server: Default-First-Site-Name\ASCOTTMANSERVER
      Starting test: Connectivity
         ......................... ASCOTTMANSERVER passed test Connectivity

Doing primary tests

   Testing server: Default-First-Site-Name\ASCOTTMANSERVER
      Starting test: Advertising
         ......................... ASCOTTMANSERVER passed test Advertising
      Starting test: FrsEvent
         ......................... ASCOTTMANSERVER passed test FrsEvent
      Starting test: DFSREvent
         ......................... ASCOTTMANSERVER passed test DFSREvent
      Starting test: SysVolCheck
         ......................... ASCOTTMANSERVER passed test SysVolCheck
      Starting test: KccEvent
         ......................... ASCOTTMANSERVER passed test KccEvent
      Starting test: KnowsOfRoleHolders
         ......................... ASCOTTMANSERVER passed test
         KnowsOfRoleHolders
      Starting test: MachineAccount
         ......................... ASCOTTMANSERVER passed test MachineAccount
      Starting test: NCSecDesc
         ......................... ASCOTTMANSERVER passed test NCSecDesc
      Starting test: NetLogons
         [ASCOTTMANSERVER] User credentials does not have permission to perform
         this operation.
         The account used for this test must have network logon privileges
         for this machine's domain.
         ......................... ASCOTTMANSERVER failed test NetLogons
      Starting test: ObjectsReplicated
         ......................... ASCOTTMANSERVER passed test
         ObjectsReplicated
      Starting test: Replications
         [Replications Check,ASCOTTMANSERVER] DsReplicaGetInfo(PENDING_OPS,
         NULL) failed, error 0x2105 "Win32 Error 8453"
         ......................... ASCOTTMANSERVER failed test Replications
      Starting test: RidManager
         ......................... ASCOTTMANSERVER passed test RidManager
      Starting test: Services
            Could not open NTDS Service on ASCOTTMANSERVER, error 0x5
            "Win32 Error 5"
         ......................... ASCOTTMANSERVER failed test Services
      Starting test: SystemLog
         ......................... ASCOTTMANSERVER passed test SystemLog
      Starting test: VerifyReferences
         ......................... ASCOTTMANSERVER passed test VerifyReferences


   Running partition tests on : ForestDnsZones
      Starting test: CheckSDRefDom
         ......................... ForestDnsZones passed test CheckSDRefDom
      Starting test: CrossRefValidation
         ......................... ForestDnsZones passed test
         CrossRefValidation

   Running partition tests on : DomainDnsZones
      Starting test: CheckSDRefDom
         ......................... DomainDnsZones passed test CheckSDRefDom
      Starting test: CrossRefValidation
         ......................... DomainDnsZones passed test
         CrossRefValidation

   Running partition tests on : Schema
      Starting test: CheckSDRefDom
         ......................... Schema passed test CheckSDRefDom
      Starting test: CrossRefValidation
         ......................... Schema passed test CrossRefValidation

   Running partition tests on : Configuration
      Starting test: CheckSDRefDom
         ......................... Configuration passed test CheckSDRefDom
      Starting test: CrossRefValidation
         ......................... Configuration passed test CrossRefValidation

   Running partition tests on : ascott
      Starting test: CheckSDRefDom
         ......................... ascott passed test CheckSDRefDom
      Starting test: CrossRefValidation
         ......................... ascott passed test CrossRefValidation

   Running enterprise tests on : ascott.local
      Starting test: LocatorCheck
         ......................... ascott.local passed test LocatorCheck
      Starting test: Intersite
         ......................... ascott.local passed test Intersite

C:\Users\seanfoy>

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Expert Comment

by:Darius Ghassem
ID: 26190430
Here is part of your problem most likely. You have a disconnected media that is most likley higher in the binding order since it is the wired connection.

So, check you binding order in your network connections under Advance Settings. Make sure you have your wireless connection first if you are going to be using this device for network connectivity in your office.

Also, is there any reason why you are using IPv6?
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Expert Comment

by:Darius Ghassem
ID: 26190439
Make sure when you logon to the DC that you are using a Domain Admin account to run the dcdiag.
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Expert Comment

by:Rob Williams
ID: 26190451
I assume the same issue exists with a wired connection?
Can you disable the PC's firewall as a test? Especially if there is a non Windows firewall.

>>"I followed the techsoeasy "
The link is about removing from the domain and rejoining. Did you do so?
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Author Comment

by:seanfoyatplumbworld
ID: 26190773
yes i did remove from the domain and reconnect following his guidance. Only did it to the one machine though and exectly the same situation on machine is cabled the other is wireless, but Ive tried the second machine on ethernet too.

Now disabled the firewall on both machines and the sbs box and one of the machines is seeing the redirected folders for 1 user but not the others and I am still getting the error on the server saying it cant query the location

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Author Comment

by:seanfoyatplumbworld
ID: 26190791
Sorry forgot to say have disconnected and reconnected the second machine as well per techsoeasy.
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Expert Comment

by:Rob Williams
ID: 26191473
Login in 3 times after rejoining the domain with the machine that is still not working. There is a sequence that has to be processed by the logons.
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Author Comment

by:seanfoyatplumbworld
ID: 26191762
tried it many more times.
have also then tried gpupdate / force

the first gpresult says it needs to process redirection policy after log off.
Then gp result says can't complete this function.

Event viewer has the same error saying the network path cant be found
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Author Comment

by:seanfoyatplumbworld
ID: 26191950
I've pasted in errors from dcdiag below if it helps?
Starting test: ObjectsReplicated
         ......................... ASCOTTMANSERVER passed test
         ObjectsReplicated
      Starting test: Replications
         [Replications Check,ASCOTTMANSERVER] DsReplicaGetInfo(PENDING_OPS,
         NULL) failed, error 0x2105 "Win32 Error 8453"
         ......................... ASCOTTMANSERVER failed test Replications
      Starting test: RidManager
         ......................... ASCOTTMANSERVER passed test RidManager
      Starting test: Services
            Could not open NTDS Service on ASCOTTMANSERVER, error 0x5
            "Win32 Error 5"
         ......................... ASCOTTMANSERVER failed test Services
      Starting test: SystemLog

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Expert Comment

by:Rob Williams
ID: 26192081
Does the SBS have 1 NIC or 2 (ipconfig mentioned but not posted above)
Are there additional servers in this domain, either local or remotely connected by VPN?
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Author Comment

by:seanfoyatplumbworld
ID: 26192242
Just 1 NIC and no other servers.
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Expert Comment

by:Rob Williams
ID: 26193066
I am running out of ideas.

Sorry I missed this earlier:
>>"Im struggling to find where to find the grant exclusive rights box ?"
Open the Group Policy Management console under administrative tools | locate the SBS Folder Redirection policy | right click on it and choose edit | browse to | user configuration\policies\windows components\folder redirection\<folder name> | right click on the folder and choose properties | settings | un-check "grant the user exclusive rights to <folder name>"
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Author Comment

by:seanfoyatplumbworld
ID: 26193201
its Ok dont worry. I was reviewing our thread about an hour ago and managed to find another post on the grant exclusive rights options. I have unchecked reforced the GPupdate and done the 4 restarts. Not much further forward Im afraid. The only other thing that I have observed is that in windows explorer on  one machine I can browse the network to redirected folders on the server but then there are no users listed. On the other machine I cannot browse to redirected folders. Dont know whether that is relevent or not.
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Author Comment

by:seanfoyatplumbworld
ID: 26193229
The folders and exchange data are all stored on a seperate drive on the server to the OS. If I were to clean install SBS and use the wizard to move the redirected folder to the "storage" drive would the folders be preserved ?
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by:Rob Williams
ID: 26193334
>>" I can browse the network to redirected folders on the server but then there are no users listed. On the other machine I cannot browse to redirected folders. Dont know whether that is relevent or not."
That is a weird one, I have seen that as well in the past. Rebooting or running "repair" on the NIC will "usually" fix that.

If named the same it could overwrite them. You could move them to another master folder temporarily.
For the record, by default SBS 2008 (with the grant exclusive rights" option) will not allow you as an admin access to the redirected folders to move the data back.

Perhaps try running the "fix my network wizard" on the SBS (SBS management console | network | connectivity | ). Amazing what that fixes. More importantly if you haven't done so run the best practices analyzer. It can point out all sorts of server configuration issues.
http://www.microsoft.com/downloads/details.aspx?familyid=86a1aa32-9814-484e-bd43-3e42aec7f731&displaylang=en

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Expert Comment

by:Darius Ghassem
ID: 26193612
Try disabling IPv6.
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Accepted Solution

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seanfoyatplumbworld earned 0 total points
ID: 26197799
It appears that there was something fundamentally dmaged in the sbs group folders redirection policy. I found this technet article http://technet.microsoft.com/en-us/library/dd440852(WS.10).aspx and followed it including the article including the sub article on deleting and recreating the GPO.

This appears to have resolved the issue.

Thank you for all your help
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Expert Comment

by:Rob Williams
ID: 26200010
Good article to know about. Glad you were able to resolve seanfoyatplumbworld.
Cheers!
--Rob
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