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unexpected shutdown?

When all we see in the system logs is something like

"The previous system shutdown at 8:23:22 PM on 1/5/2010 was unexpected." Event ID: 6008, how do we troubleshoot the problem?

And there is nothing in the application log at that time.
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anushahanna
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anushahanna
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5 Solutions
 
Brian BIndependant Technology ProfessionalCommented:
Think of this as the power suddenly being switched off. There is nothing in the system log because there was never a chance to write anything.

So having said that, is it true? Did the system shutdown at 8:23?

If not, first place I would check is your UPS logs to see if any power blips were noticed. If no other systems were affected, check and make sure all the plugs are tight.
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anushahannaAuthor Commented:
there was no electrical downtime yesterday; but we did have one 3 months ago, and going through the records at that time of the electrical failure, we see many other errors, but not Event ID 6008. At that time, there are many other failure notices like 'Disk/drivers/communication/port/controller etc errors' but none like The previous system shutdown was unexpected...

if you have any thoughts for this pattern, pl let know..
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Brian BIndependant Technology ProfessionalCommented:
So go ahead with checking the UPS and making sure the plugs are tight.

What time is the entry in the log? The time of the entry compared to the shutdown time will tell us how long them system was "down" for, or even if the system was really down at all.

If the power were to go out, is this server supposed to come back online by itself once the power is restored?
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anushahannaAuthor Commented:
TBone2K
confirmed every way that there was no power issue in the last 3 months. so like the link matiasl posted, I need to start thinking 'outside the box'- who would have thought 'hot' memory would have caused it?

thanks to both of you.
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Brian BIndependant Technology ProfessionalCommented:
Yes, definitely time to start looking around for other problems. I assume this has happened more than once? Best to start looking at the logs to see if there any other consistent events before this mysterious "shut down". Also might be a good idea to clean the dust out of the case and make sure all hardware and connectors are tight.
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ahmad2121Commented:
What hardware are you running on?
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anushahannaAuthor Commented:
TBone2K, thanks for your tip. I did dusted out the box and confirmed the connections are ok..

ahmad2121, it is a ibm x series server. 4 Dual core xeons with 4 GB Ram, and plenty of disk.
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ahmad2121Commented:
Verify that your X-series server has the ASR (Automatic Server Restart) driver and that it wasn't the cause.

This is only available if your server came with a management processor. If it did, that might have its own logs. ASR can cause reboots without reason.
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anushahannaAuthor Commented:
thanks for mentioning about ASR. how can I check if ASR is a feature in the IBM 3850 M2 server/Windows 2003? what is a management processor? is it part of xeon?
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ahmad2121Commented:
Its part of the hardware package that you purchased. Not sure how you would check whether you have it or not, check the BIOS for ASR setting. That should be a good hint.
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Donald StewartNetwork AdministratorCommented:
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anushahannaAuthor Commented:
Thanks for the useful info.
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