no free/busy information could be retrieved

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ASKER

Hm. I just checked EMC and it looks as if there is a Schedule Free/Busy public folder already there. Is there something I am missing here? (I am a newbie to Exchange 2007..sorry)

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ASKER

There are two folders listed in the file tree. I am attaching a screenshot of what I see.
exchange-folders.JPG

maumen

Check the Finalize Deployment tab in Exchange Management Console (EMC) to be sure you haven't missed anything then run the Exchange Best Practice Analyzer's (ExBPA) Health Check from the Toolbox.

ASKER

I noticed this when I went to the properties for the folder that ends in /ou=CHAMBER ....under the REPLICATION tab, the server that is listed there (gli-ex2k-2) is the old Exchange 2000 server that has been decommissioned and is no longer on the domain. Should this entry be changed by chance?
exchange-folders-2.JPG

Yes you should have only ex 2007 server listed there ..... did you try to follow the article and verify if thereplica is set... if not set please set the replica.....
sorry here is the article
http://blogs.microsoft.co.il/blogs/dand/archive/2009/07/08/users-who-use-outlook-2003-cannot-publish-their-free-busy-data-in-exchange-server-2007.aspx
once you set that and remove old server from there it should work if doesnt we will check sitefolderserver attribute

ASKER

I went in to change that from the old to new server. The only options I have to select from are the two folders that already exist. There doesn't seem to be a place to edit where that folder points to. Maybe I'm going about this all wrong... I use to think I was fairly intelligent :-P
exchange-folders-3.JPG

if the server GLI-EX2k doesnt exist remove it and from above attachment just selct above one ( i assume that ex 2007) and click ok.

The public folder that you see in the list is the free busy for the Exchange 2007 organisation, not the legacy 2000 org. You missed a step when migrating the Exchange 2000, and that was to migrate the PF data.

Have you tried running the /cleanfreebusy switch on the client PC's - this will republish the freebusy info into the existing public folder database.

Shaun

ASKER

i just now tried to run the cleanfreebusy switch... in the run box I typed:

"C:\Program Files\Microsoft Office\OFFICE11\Outlook.exe" /CleanFreeBusy

All that does is open Outlook. Is it suppose to do that, or is there another way of getting verification that the switch was successful?

Yes, thats it, but it will force the client to publish free/busy info to the public folder.

Can you use mangement shell or public folder management console to see how many items there are in the free/busy folder.

You will need to repeat for every client. There is a way to do this for all mailboxes, but I can't find the reference to the method involved, another expert may know.

Shaun

ASKER

does this switch work for Outlook XP/2000 users as well? We (unfortunately) have a few users still on those platforms.

Yes, available in 97 and up.

Shaun

ASKER

Excellent. I'll give this a try and get back you helpful people with the results!

ASKER

I ran the cleanfreebusy switch on one of the client computers but it doesnt work... i get a pop-up with a progress bar saying "retrieving information from gli-ex2k-2" ....the progress bar goes to the end, it closes, and then starts all over again. "GLI-EX2K-2" is our old email server, so I'm not sure why it is still trying to pull data from it there....

Have you set the mailbox database that holds the mailbox to use the Exchange 2007 public folder as default?

http://technet.microsoft.com/en-us/library/bb629522.aspx

Can you create a public folder from the exchange management console (public foldr management tool) and then see if you can access this from the outlook client.

Does it work on any of them?

Shaun

ASKER

I created a folder called "Test Folder" under the Default Public Folders in the Public Folder Management Tool... am able to see the folder from outlook.

ASKER

shauncroucher:

It appears that the mailbox database is pointing to the Exchange 2007 email server (gli-ex2k8-3) public folder.
exchange-folder-4.JPG

ASKER

I went to:

http://blogs.microsoft.co.il/blogs/dand/archive/2009/07/08/users-who-use-outlook-2003-cannot-publish-their-free-busy-data-in-exchange-server-2007.aspx

..and followed the instructions. In the shell I ran the command it asked for and I got an error. See image for details.
exchange-shell.JPG

CMD that you runningis wrong it should be something like
set-publicfolder -Identity "\NON_IPM_SUBTREE\SCHEDULE+ FREE BUSY\EX:/o=urorgname/ou=Legacy Administrative Group" -replicas "Server\Second Storage Group\Public Folder Database"

Where
"urorganme" is Exchange organization .
legacyadmin group name is exchange 2003 server's admin group name which in your case i suppose is chamber

long story short

This "\EX:/o=urorgname/ou=Legacy Administrative Group" has to be one of those folders (the top one) that you see under Schedule+ free busy folder in PF management folder .

run the command again post back if any isssues