One of our field users is having an issue with regards to his printer (HP Photosmart c4280) not picking up cartridges. He has put new ones in and it wont find them, tried putting the old ones back in (that were empty, hense the swap) and it wont pick them up either.
He has said he's tried to clear any clogged dried ink and hes assured me there is no dried ink.
A replacement printer has been sent and its the same problem. The message is appearing on the printer itself so I dont see it being a driver issue on the Laptop side? Is there a way to calibrate the printer to force find them or something?