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outlook 2007 windows7 unable to open wav attachment

Posted on 2010-01-06
Medium Priority
Last Modified: 2012-05-08
We have a unified messaging system that sends wav files to my inbox. When I try to save the attachment I get "Cannot save Attachement" When I try to play it I get operation failed file could not be found. I've seen the posts about the "temporary internet files" folder and have cleaned it out. I even renamed thru regedit as one post suggested however when I reopened outlook it changed it back. Anyone have a solution to this problem?
Question by:bensonwalker
  • 2
LVL 32

Expert Comment

ID: 26192759
Have you tried "Save As" and saving it to your Desktop? What about a temp folder (Like c:\temp) that has everyone full access permissions?
LVL 22

Expert Comment

ID: 26192826
So I assume you did this :

however few questions : Do you have Google desktop ?
Sometimes Google Desktop Search Addin produces such behavior.

Are you using Outlook Web Access ?
Outlook Web Access has 2 levels of file attachments for blocking.
*.wav is not on the list (so you should be able to play it.Just associate Windows Media Player
with *.wav)

LVL 22

Expert Comment

ID: 26192932

Accepted Solution

bensonwalker earned 0 total points
ID: 26199796
I've seen these and have tried these with the exception of the external pdf viewer. It's a wav file attachment I'm trying to open or save it will do neither in the outlook pane.

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