I've just migrated a small business from openwebmail to using googlemail
There are a number of features they do not like but I can't see how to make googlemail work in the way they want.
1. The signature box is too small and forces unsightly wrap around. I've tried pasting in the text and typing it, but it wraps around a third of the way across the email instead of across the page.
2. Why will the sent items not work the same way as inbox when applying labels. They wish to label outgoing emails and remove them from sent items. Taking the email out of sent items deletes it completely. They have to move it from trash to inbox and then label it. That's daft. I've persuaded them at the moment to leave the email in sent items and label it for the folder they want it to be in. For tidiness they want the minimum number of mails in the sent items folder.
3. They would like to be able to download emails for completed projects to a CD for archiving. There does not seem to be a way of doing this.
4. On printing, most email systems show the most recent exchange first, but googlemail shows it last, that may well be logical, but this company likes to produce hard-copy and file it! A ten-page conversation with multiple messages over a period of time requires them to print it all, instead of just the first page with the most recent message (the previous messages have already been printed and filed. Their business requires hard-copy even though it may not be eco-friendly. I cannot see a way of changing google's default behavior on this.
5. When printing emails the title is printed in very large fontsizes. They use lengthy titles so the printout can run to three or four lines. Why can't this be changed.
6. If two emails to the same recipient have the same title googlemail lumps them together when printing. Why? This also happens with draft emails. There is a requirement for emails to be produced in draft and printed for a senior partner to approve before sending. As a result of the title issue, different emails end up being lumped together when they send them.