I've recently run into an issue where upon opening Word 2003, it immediately crashes. Upon further review, I found that when I stop the Symantec rtvscan.exe service, the problem does not occur. So, the Virus software is preventing something from occurring that needs to occur to get Word up and running. My next step was to excludes folders from the File System Auto-Protect and found that even if I exclude the whole C drive, word will still not open with this service running. However, Word will open if I run a winword /a.
Has anyone run into this problem or have an idea what to try next?