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Outlook 2007 SP2 Cannot display folder for another user inbox

I have two  PCswith win XP sp2 and office 2007SP2.  On one of the PC I did some thing which I do not remember but in Outlook I can no loger display anthoer mailbox.  I have another PC which has win 2000 and office 2000 which is fine and I can add the mailbox or open it from file menu with no problem.  It is only on this PC that I can not do this.  I uninstalled the office, remove all the profiles, created new profile and still not able to view the folder.
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Akbarzadeh_s
Asked:
Akbarzadeh_s
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1 Solution
 
Justin OwensITIL Problem ManagerCommented:
What kind of error do you get when you try to either add a secondary mailbox or do a File... Open... Other User's Folder?
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Rajith EnchiparambilOffice 365 & Exchange ArchitectCommented:
Can you add the second mailbox to Outlook to start with?
Can you see it in Outlook (atleast the option)?
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Akbarzadeh_sAuthor Commented:
I can the the secondary mailbox with no problem but I get cannot expand the folder message.
When I try to open other person folder inbox it get the error cannot disply folder. floder cannot be find.
Thanks
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Justin OwensITIL Problem ManagerCommented:
Is it any secondary mailboxes/folder trying to be added, or a specific one causing the problem?
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Akbarzadeh_sAuthor Commented:
All secondary mailboes on this PC.
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Justin OwensITIL Problem ManagerCommented:
So, on this one PC no user can add secondary mailboxes, and on other PCs, all users can add secondary mailboxes (in other words, the problem is isolated to a computer, and not to a user or a server or a profile).

What methodology did you follow to remove Office from the PC when you did so?

Justin
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Akbarzadeh_sAuthor Commented:
You are right the problem is on this PC only.  Because I use this PC alot to access other users mailboxes to fix problem using a service account though maybe my Outlook got corrupted so I just removed all office product which did not help and it use to be fine but I did some thing to break it.

I am thinking some thing in reg but not sure.
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Justin OwensITIL Problem ManagerCommented:
Did you make use of the Office clean up tool?

http://support.microsoft.com/kb/971179/

I would also manually look for files and registry keys:

http://support.microsoft.com/kb/928218

Justin
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Akbarzadeh_sAuthor Commented:
I added up reimaging the PC.
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Akbarzadeh_sAuthor Commented:
Thank you all but I am OK now.
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Justin OwensITIL Problem ManagerCommented:
The proper solution was a complete removal and reinstallation of the Office suite.  The methodology used may have differed from the exact solution posted, but the end result was the same.  "It was taking too long" isn't a really good solution when the author waits two weeks to post results from a suggestion.
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