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How do I install Information store services and other exchange services that are unavailable after a disaster recovery of exchange 2000 server

Posted on 2010-01-06
Medium Priority
Last Modified: 2012-06-21
My exchange 2000 server crashed, but however I was able to recover the mdbdata folder (with Priv1.edb, Priv1.stm and the transaction logs). I installed fresh windows 2000 advanced server and MS Exchange 2000 server  using Disaster Recovery procedures. I copied back  the mdbdata folder with all its contents to the same location as previous. When I opened Exchange System Manager and clicked on the First Storage Group, I got this error message:  
The action could not be completed because the Microsoft Exchange Information Store service is unavailable. Be sure the service is running and have network connectivity to the Microsoft Exchange Server computer.
Operation: Retrieving mount information
ID no: c1041721
Exchange System Manager

When I checked Windows Services (Admin Tools>>>Services) I found out the Microsoft Information Store Service and other Microsoft Exchange Services (except Microsoft Exchange Management) were not installed.

Could anyone kindly assist to resolve this issue.

Question by:uc4me
  • 3
LVL 20

Assisted Solution

by:Satya Pathak
Satya Pathak earned 400 total points
ID: 26196366
There is 2 way to installed information store service and other exchange services/
If you have any other Exchnage server, just go to regedit and import msexchnageIs all key.

2. Reinstalled your IIS and Exchange.
Step 1: Remove IIS
To remove IIS, follow these steps:
In Control Panel, double-click Add or Remove Programs.
Click Add/Remove Windows Components.
Click Application Server, and then click Details.
Click Internet Information Services (IIS), and then click Details.
Click to clear the check boxes for all subcomponents except Common Files, click OK two times, and then click Next.
Follow the instructions to complete the process.

Install IIS
To install IIS, follow these steps:
Click Start, click Run, type Appwiz.cpl, and then click OK.
In the Add/Remove Programs window, click Add/Remove Windows Components.
In the Components box of the Windows Components Wizard, click to select the Internet Information Services (IIS) check box.
In the Windows Components Wizard, click Next.
When the Windows Components Wizard completes the installation, click Finish

Reinstalled Exchange Server.
After that Insert the Exchange Server 2003 CD in the CD drive or DVD drive, and then double-click Drive:\Setup\I386\Setup.exe.

Note: Drive is the name of the drive that contains the Exchange Server 2003 CD.

In the installation wizard, click Next.

In the Action column, click reinstall for each installed component, click Next, and then follow the instructions to complete the installation wizard.
Reapply all Exchange Server 2003 service packs and hotfixes.
LVL 52

Assisted Solution

by:Manpreet SIngh Khatra
Manpreet SIngh Khatra earned 1600 total points
ID: 26197485
Did you Disaster Recovery complete sucessfully ??
If so the Services would have got installed ..
Just need to Re-Install Exchange .. and select all three options in the wizard
Microsoft Exchange 2000
Messaging and Collaboration Services
Exchange Management Tools
LVL 52

Assisted Solution

by:Manpreet SIngh Khatra
Manpreet SIngh Khatra earned 1600 total points
ID: 26197539
How to Reinstall Exchange 2003 over a Damaged Installation

Note that these 3 options need to be selected while Re-installation .... if they dont come up run the Disasterrecovery switch again with all Options selected .......... this should take care of the issue as its very common to miss out on small things

Accepted Solution

uc4me earned 0 total points
ID: 26199156
Thanks everyone for all the contributions.

I ran exchange 2000 server setup again with the DisasterRecovery Switch (Drive:\Setup\i386\Setup.exe /DisasterRecovery) and selected the Disaster Recovery option for all the 3 options (Microsoft Exchange, Messaging & Collaboration and Exchange System Mgt Tools), then ran the update(Drive:\Setup\i386\update.exe /DisasterRecovery) to Exchange SP3 and rebooted and that was all I did. Now all the exchange services are installed and running well with the exchange server back to life.

Once more I really appreciate all the suggestions and this forum too.
LVL 52

Assisted Solution

by:Manpreet SIngh Khatra
Manpreet SIngh Khatra earned 1600 total points
ID: 26202196
So it means tthe first time as i said you might not have installed the Messaging and Colleboration Service ..... as its the most IMP component and installs Exchange services ... registry and everything .....

Good to see that its helpful and resolved :) :}

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