I have a user who just purchased a new HP Pavilion Entertainment laptop Model dv6t-2000. The DVD drive is identified in the Device Manager as "hp BDDVDRW CT21L". The drive appears in Device Manager with the classic yellow icon and the properties list error code 39 as the reason for why Windows cannot successfully start or install the driver. The drive does not appear at all in Windows explorer because it is not installed.
The Recovery Manager has been used to reinstall the hardware drivers but no driver appears for the DVD drive.
I have uninstalled the drive from Device Manager and restarted the system but the problem remains.
I have searched for another source for the correct driver and have found nothing.
The HP website doesn't even recognise the drive name.
As soon as the owner provides the OEM cds, I will attempt to reinstall the driver.
Any suggestions for how to fix this problem would be appreciated.