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CS3 installation asking for CS4 disk

Hi,

Today I started having problems with my copy of Photoshop CS3 so I've uninstalled it and am attempting to reinstall. Problem is, when I run the setup installer it spits out the disk half way through and asks for a CS4 disk.

I've look into this a bit and it seems that trying to install a CS3 program after you install a CS4 program can cause conflicts. A while back, I downloaded a demo version Flash CS4, which I've since deleted from my computer. I assume this is the culprit. I've looked around for any extraneous files or folders, but don't see any.

I've tried the Mac CS4 Clean Script, but it doesn't recognize any CS4 files. I'm at a complete loss, and I have clients breathing down my neck. Any help would be GREATLY appreciated.

Thanks!

ASKER CERTIFIED SOLUTION

David Brugge

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Coobakai

ASKER

Ouch... sounds like I'd be in for quite a headache if I continue trying to solve this problem. I've already spent most of today scouring the forums and support pages at Adobe, with no luck. My experience with Adobe customer support has been hit and miss... unfortunately more miss then hit. I've been meaning to update to CS4 and it looks like this is the incentive I needed.

Thanks for the quick reply... I'm sure you saved me a lot of time and frustration.

David Brugge

re Adobe Customer Service.

There was a major shake-up of Adobe Customer service late last summer (2009).
It was very much needed. Some of the the first level techs were so stupid as to be dangerous and there was absolutely no communications between the different departments. I would sometimes have to hang up and get back in the queue to get someone who could understand what I was calling about. As it happened, some of the best techs that I dealt with were in India (as well as some of the worst)

I've been told that things have improved. I haven't had to call them in a while, so I can't say.

If you do happen to try customer service, let us know how it went.

Coobakai

ASKER

re: Adobe Customer Service.

I did end up giving them a try, and my experience was pretty much par for the course. Two calls with two different techs who really didn't have anything for me that I hadn't already read in the forums. I always have a sense, when dealing with Adobe customer service, that their techs are just reading from a script, and any deviation from the course of that script confuses them. After an hour or so dealing with this, I could see that I was headed for a similar experience to yours. So, I cut my losses and pulled the trigger on CS4.

I would be great if Adobe could improve the quality of their support, along the lines of what Apple has done over the past couple years. I've had excellent support from them lately, compared to quite a few dismal experiences in the past.

David Brugge

Sorry to hear that, but thanks for going on the record for anyone else that comes across this question.
If you have not already done so, be sure to fill out the Adobe customer survey so that they can know just where their service stands in regard to other companies such as Apple.