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CS3 installation asking for CS4 disk

Posted on 2010-01-06
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Last Modified: 2012-06-27
Hi,

Today I started having problems with my copy of Photoshop CS3 so I've uninstalled it and am attempting to reinstall. Problem is, when I run the setup installer it spits out the disk half way through and asks for a CS4 disk.

I've look into this a bit and it seems that trying to install a CS3 program after you install a CS4 program can cause conflicts. A while back, I downloaded a demo version Flash CS4, which I've since deleted from my computer. I assume this is the culprit. I've looked around for any extraneous files or folders, but don't see any.

I've tried the Mac CS4 Clean Script, but it doesn't recognize any CS4 files. I'm at a complete loss, and I have clients breathing down my neck. Any help would be GREATLY appreciated.

Thanks!
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Question by:Coobakai
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David Brugge earned 2000 total points
ID: 26196612
I'm afraid that I don't have good new for you. I had this exact same problem.

I spent hours and hours with Adobe customer service on this. They put me up to a level 2 tech who pondered the problem and called me several days later with some more things to try.

There are unfortunately quite a few things that can go wrong with the CS3 installation. It was buggy from the start and they put quite a few changes into the way CS4 installs. In truth, they never got all of the bugs out of CS3 and pretty much abandoned it to work on CS4. Apparently there as so many things that can go wrong, there's not any one simple fix.

Long story short -- I never did get CS3 working. I figured that I had lost three full days jacking with the problem and Adobe wasn't coming up with anything new. I got through to some excellent service techs, but in my case, they were stumped.

I cut my losses and upgraded to CS4.

But you may not have the same experience. So much is dependent on what other software you have and how your machine is configured. I would give Adobe customer support a call, and see if they can give you a quick fix. I just wouldn't invest a whole lot of time if I had customers waiting on the line. BTW, there shouldn't be any charge for the customer support call.
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by:Coobakai
ID: 26196766
Ouch... sounds like I'd be in for quite a headache if I continue trying to solve this problem. I've already spent most of today scouring the forums and support pages at Adobe, with no luck. My experience with Adobe customer support has been hit and miss... unfortunately more miss then hit. I've been meaning to update to CS4 and it looks like this is the incentive I needed.

Thanks for the quick reply... I'm sure you saved me a lot of time and frustration.
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by:David Brugge
ID: 26197043
re Adobe Customer Service.

There was a major shake-up of Adobe Customer service late last summer (2009).
It was very much needed. Some of the the first level techs were so stupid as to be dangerous and there was absolutely no communications between the different departments. I would sometimes have to hang up and get back in the queue to get someone who could understand what I was calling about. As it happened, some of the best techs that I dealt with were in India (as well as some of the worst)

I've been told that things have improved. I haven't had to call them in a while, so I can't say.

If you do happen to try customer service, let us know how it went.
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by:Coobakai
ID: 26214347

re: Adobe Customer Service.

I did end up giving them a try, and my experience was pretty much par for the course. Two calls with two different techs who really didn't have anything for me that I hadn't already read in the forums. I always have a sense, when dealing with Adobe customer service, that their techs are just reading from a script, and any deviation from the course of that script confuses them. After an hour or so dealing with this, I could see that I was headed for a similar experience to yours. So, I cut my losses and pulled the trigger on CS4.

I would be great if Adobe could improve the quality of their support, along the lines of what Apple has done over the past couple years. I've had excellent support from them lately, compared to quite a few dismal experiences in the past.
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by:David Brugge
ID: 26278597
Sorry to hear that, but thanks for going on the record for anyone else that comes across this question.
If you have not already done so, be sure to fill out the Adobe customer survey so that they can know just where their service stands in regard to other companies such as Apple.
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