[Okta Webinar] Learn how to a build a cloud-first strategyRegister Now

x
?
Solved

One of our client unable to send an email.  Other people from the same organisaiton could send the email

Posted on 2010-01-06
9
Medium Priority
?
405 Views
Last Modified: 2012-05-08
xyzo'abc@abc.com His email address is
We are using Exchange 2007 and exchange 2003.  Exhcnage 2003 is the server which send and recieve email.  It has also symnatec mail security for exchange.

From:   System Administrator
Sent:   Monday, 4 January 2010 2:15 PM
To:     xyzo'abc@abc.com
Subject:        Undeliverable: RE: Email Bouncing
Your message did not reach some or all of the intended recipients.
      Subject:  RE: Email Bouncing
      Sent:     4/01/2010 2:15 PM
The following recipient(s) could not be reached:
      a.abc@xyz.com on 4/01/2010 2:15 PM
            The e-mail system was unable to deliver the message, but did not report a specific reason.  Check the address and try again.  If it still fails, contact your system administrator.
            < ditrcav003.intellicentre.net.au #5.0.0 X-Postfix; host mail.elaw.com.au[10.1.1.1] said: 550    Requested action not taken: mailbox unavailable (in reply to MAIL FROM    command)>

mail box is there on the recieving end.  email addresses and IP address is changed due to the security reason.

Thanks in advance
0
Comment
Question by:elaw
  • 6
  • 3
9 Comments
 
LVL 76

Accepted Solution

by:
Alan Hardisty earned 2000 total points
ID: 26196191
Please check your domain against my FAQ to make sure your environment is setup properly and is not blacklisted.  You may also be missing an SPF record.

http://www.it-eye.co.uk/faqs/readQuestion.php?qid=2
0
 

Author Comment

by:elaw
ID: 26196215
thanks
I will check it but when you are black listed you cannot send email to other people but you dont have problem in receiving emails.

This message is coming from our client.  Only this person is having problem in sending us email.  Rest of the people in his organisation does not have any problem.  However, he has ' in his email alias.  I have tried to put his email address in the white list in the symantec mail security as well.

0
 

Author Comment

by:elaw
ID: 26196477
I have an update is that when ever somebody send email who ' in his email get this error
for e.g.
abc'tony@abc.com The email will be rejected.  I m not sure if the symantec mail security rejecting or Exchange 2003 or Exchange 2007.

Please any idea
0
Creating Active Directory Users from a Text File

If your organization has a need to mass-create AD user accounts, watch this video to see how its done without the need for scripting or other unnecessary complexities.

 

Author Comment

by:elaw
ID: 26196526
I have tried to stop the Symantec mail security for Exchange and then test sending email from outside with a user has a ' in his email account

Connecting...
SMTP -> FROM SERVER:
220 elawExcVM01.elaw.net.au ESMTP Service ready
SMTP -> FROM SERVER:
250-Requested mail action okay, completed
250-SIZE 60000000
250-ETRN
250-8BITMIME
250-AUTH GSSAPI NTLM LOGIN
250-AUTH=LOGIN
250 OK
MAIL FROM: xyz'tool@hotmail.com
SMTP -> FROM SERVER:
550 Requested action not taken: mailbox unavailable
SMTP -> ERROR: MAIL not accepted from server: 550 Requested action not taken: mailbox unavailable

RCPT TO: abc@abc.com
SMTP -> FROM SERVER:
503 Bad sequence of commands
SMTP -> ERROR: RCPT not accepted from server: 503 Bad sequence of commands

Message sending failed.

Do you think I need to enable something in the exchange server in order to receive this email address with '
0
 

Author Comment

by:elaw
ID: 26196541
Basically I need to know how to enable exchange 2003 or Exchange 2007 settings to accept message from outside with this kind email address
abc'tony@hotmail.com
This email address ' .  We are unable to receive emails from people like this.
any suggestion will be highly apprecated.
Thanks
0
 
LVL 76

Assisted Solution

by:Alan Hardisty
Alan Hardisty earned 2000 total points
ID: 26197858
You may find that Symantec has a rule that is rejecting the email due to the ' in the address. Unfortunately, disabling Symantec is not sufficient enough to rule Symantec out of the equation, you need to export the settings (so that you can reinstall with the same settings later) and then uninstall.

Once uninstalled, re-test mailflow and see if the email comes through.

Have you got the premium anti-spam license?
0
 

Author Comment

by:elaw
ID: 26461527
Please cancel this request
0
 
LVL 76

Expert Comment

by:Alan Hardisty
ID: 26463594
Any update on tis question?
0
 

Author Closing Comment

by:elaw
ID: 31673805
Resolve the solution
0

Featured Post

Concerto's Cloud Advisory Services

Want to avoid the missteps to gaining all the benefits of the cloud? Learn more about the different assessment options from our Cloud Advisory team.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Are you looking for the options available for exporting EDB files to PST? You may be confused as they are different in different Exchange versions. Here, I will discuss some options available.
Eseutil Hard Recovery is part of exchange tool and ensures Exchange mailbox data recovery when mailbox gets corrupt due to some problem on Exchange server.
The video tutorial explains the basics of the Exchange server Database Availability groups. The components of this video include: 1. Automatic Failover 2. Failover Clustering 3. Active Manager
This video shows how to quickly and easily deploy an email signature for all users in Office 365 and prevent it from being added to replies and forwards. (the resulting signature is applied on the server level in Exchange Online) The email signat…
Suggested Courses

872 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question