Blackberry BIS Stopped working with exchange 2007

Posted on 2010-01-06
Medium Priority
Last Modified: 2012-05-08
Blackberry has stopped authenticating with exchange 2007 yesterday running on a SBS 2008 server
possibley exchange sp issue
exchange is currenty working fine
and OWA working fine
Iphone working fine also
This also happened to a client of a company i support recently using same software
Causing major headaches

is blackberry slipping or is microsoft playing dirty games

Help really appreicated
Question by:PC_Mechanic
  • 3
  • 2
LVL 32

Expert Comment

ID: 26196095
BIS or BES?  We have BES, and the most common connection problem is when the user (or dumb sales rep) switches to a "cheaper" plan, which kills BES provisioning.

We have SBS2008 w/Exch2007.  Luckily, only a handful of users.

Author Comment

ID: 26198741
blackberrys are provisioned for "BlackBerry® Internet Service"

Blackberry enterprise server is not installed - price cant be justified for one user
LVL 19

Expert Comment

ID: 26198935
Are you running BIS with IMAP, POP3 or OWA?
Free tool for managing users' photos in Office 365

Easily upload multiple users’ photos to Office 365. Manage them with an intuitive GUI and use handy built-in cropping and resizing options. Link photos with users based on Azure AD attributes. Free tool!


Author Comment

ID: 26198954
Running BIS with OWA
LVL 19

Expert Comment

ID: 26198979
If you revalidate the account (either from the handheld or the BIS website) does it start working again? if it does, see if it stops working again overnight. Do you have any high-priority processes running during the day or night? (e.g. nightly backup)? If the BIS polling engine can't get through to the account several times then the account becomes invalid and is required to revalidate.
LVL 19

Accepted Solution

-jonny- earned 2000 total points
ID: 26198990
Also check this link for some troubleshooting:


Featured Post

Easily manage email signatures in Office 365

Managing email signatures in Office 365 can be a challenging task if you don't have the right tool. CodeTwo Email Signatures for Office 365 will help you implement a unified email signature look, no matter what email client is used by users. Test it for free!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Upgrading from older Exchange server to the latest Exchange server can be tiresome, error-prone and risky, without being a seasoned exchange server administrators. It can become even problematic if you're an organization that runs on tight timeline…
The Exchange database may sometimes fail to mount owing to various technical reasons. A dismounted EDB file can be the source of many Exchange errors including mailbox inaccessibility for users. Resolving the root cause of mounting problems becomes …
This video shows how to quickly and easily deploy an email signature for all users in Office 365 and prevent it from being added to replies and forwards. (the resulting signature is applied on the server level in Exchange Online) The email signat…
Whether it be Exchange Server Crash Issues, Dirty Shutdown Errors or Failed to mount error, Stellar Phoenix Mailbox Exchange Recovery has always got your back. With the help of its easy to understand user interface and 3 simple steps recovery proced…
Suggested Courses

593 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question