Why is my external harddisk not recognized ("Unknown device")
Posted on 2010-01-06
Why is my external harddisk not recognized ("Unknown device").
Always earlier it has not been any problem with my external HDD Freecom Toughdrive on 250 GB, it has always been recognized. I'm not sure, but I think I didn't get any CD with drivers for it, so no drivers has ever been installed for it.
Then, I bought one more Freecom Toughdrive on 250 GB (exactly the same model). With this model came a CD for installing a password.
After this, I installed passwords for both my Freecom Toughdrives.
But this morning, when I started Windows XP SP3 Pro, I got the message about "Unknown device. No drivers are installed for this device" furthest down to the right on my screen (the Status field). So I checked it up with Device Manager, and also there it said "No drivers installed for this device".
And now, when I use the password application, it only gives me the alternative to remove the password, not to open my Freecom Toughdrive.
The second Freecom Toughdrive has no problems, it is the first Freecom Toughdrive that has no drivers installed and it is for this first Freecom Toughdrive that I am only given the option to remove the password.
I started the Hardware Update Wizard in Device Manager for this Freecom Toughdrive no. 1, but as I have no CD to install any drivers from, I can't get any further.
What should I do? I have really important info on that Freecom Toughdrive no. 1.
Related to this is also that the icon for this Freecom Toughdrive no. 1 is not the one usually used for HDD but instead looks like a white paper with some blue squares.