Cannot install any antivirus
Posted on 2010-01-06
A machine with Mcafee VS 8.7 P2, XP Prof. SP3
A message appears and I think it's a virus, and I see McAfee is stopped
I try to uninstall it. I need McAfee utility MCAPR.exe. Well, I do uninstall of both VS and Agent.
Delete McAfee folders in program files and "doc and setiigs\all users...."
Now I try to reinstall but when it's finishing: "error 1920 cannot start service"
I try McAfee Knowlege article KB59863, but it doesn't work.
Then I try to install AVG antivirus, with the same error "cannot start service..."
When I try to run an on-line scan it doesn't work or simply the web page doesn't appear (Panda, McAfee, etc.)
I'm sure it's a virus. What can I do?