adobe contribute ftp transfer problems from behind watchguard firewall

Posted on 2010-01-06
Last Modified: 2013-11-16
I am having a problem with adobe contribute CS3 ftp transfer.    Behind the watchguard firewall it is not working.   Going to the same site with filezilla on the same pc is ok, so it is something contribute is doing.  It is set to passive ftp transfer.  
I made a vpn connection and routed my gateway to a SOHO router from the same pc and was able to connect ok, so I know it is something on the router.  

This thread had some info but the pertinent watchguard thread was deleted.

Any ideas?  Netstat or other tools to see what contribute is trying to do?  I have FTP open on the watchguard router.
Question by:fitzpab
    LVL 70

    Accepted Solution

    Hi fitzpab,

    Check the port that Contribute is using and make sure the firewall is allowing that port out.  If that comes up normal, can you try converting the connection from normal FTP to secure FTP?
    LVL 1

    Author Comment

    What is the easiest way to check what port contribute is using.  It just says FTP (which is port on the watchguard).   I tried SFTP on 22 but same difference.   There must be some other ports it is using
    LVL 32

    Assisted Solution

    Please look at the traffic monitor there is a possibility that the incoming connection from the FTP Server is denied; please post sanitized logs as they would help with troubleshooting.

    Thank you.
    LVL 1

    Author Closing Comment

    I ended up turning antivirus and intrusion detection off for FTP only on the watchguard and it worked ok.   Couldn't tune IPS and AV in this version of the watchguard or I would.  Turning off those security features isn't the greatest but it's a fix.
     I'll accept both solutions above as good faith thanks for the help, though turning off IPS and AV was my fix.

    LVL 70

    Expert Comment

    by:Jason C. Levine
    I guess the Firewall thought Contribute was an attack program.  Ha!
    LVL 1

    Author Comment

    Yeah....funny that.   Would be nice to be able to exclude but this works
    Thanks for the help Jason

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