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bagent.exe - Application Error

I have Quicken 2010 Deluxe R 3 running under Windows 7.

I get the following error when logging in after a restart:

bagent.exe - Application Error
The application was unable to start correctly (0xc0000005). Click OK to close the application.

This is the background agent for Quicken.  It is not critical to quicken, but it is useful, so I'd like to get it to work.
The account logged in is an administrator.  I've tried to run it as administrator directly from the file folder, no difference. I tried the right/click Troubleshoot Compatibility function, but it was not able to fix the problem.

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akivashapiro
Asked:
akivashapiro
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1 Solution
 
BitsBytesandMoreCommented:
I would suggest that you uninstalled Quicken, disabled your antivirus software and then reinstall by right clicking on the setup file as an administrator.
I've seen the error after I disabled some items using msconfig but my case is different.
You might also want to double-check to make sure you don't have any malware lurking around..... does your system have any antimalware protection installed?
Bits..
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BitsBytesandMoreCommented:
This does not sound like a virus or malware but it will never hurt to scan before we make any other changes....otherwise we might be mislead into believing that the changes were inefective.

My advice at this point would be to scan for malware:
Follow this procedure to the letter....it will prevent further frustrations if you do have malware:

1.Go into Safe Mode with networking by pressing F8 while booting your computer.
2.Then go to this website and download this program: MalwareBytes Anti Malware: http://www.malwarebytes.org/mbam.php
3.Before download..Important: Rename MalwareBytes before saving its files to the desktop as malware can recognize the name and block it unless renamed.
4.While still in Safe Mode, Go to Start-Run and type: Msconfig
5.Once in the Msconfig application, go to the "Services Tab" and select:"hide all Microsoft services" select the remaining and disable".
6.Then go to the Startup Tab and disable ALL entries there as well. Close the window. You will get a prompt to Reboot..allow it.
7.After the system boots go into NORMAL MODE.......it will give you a warning regarding the changes made by msconfig: Select do not warn me again.
8. Now you can run the anti-Malware application your renamed and saved on your desktop above.
9.If viruses, spyware, malware, etc. are found allow the program to clean them.
 
If the problem persists...go to http://www.bleepingcomputer.com/combofix/how-to-use-combofix  and follow the instructions.

Keep me posted on your progress.....
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centervCommented:
Are you running win7 64x?  If yes, check the specs that it is compatible with it.
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BitsBytesandMoreCommented:
I'm running it on Win7 64-Bit.... It works fine....
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akivashapiroAuthor Commented:
I'm running Win 7 64 bit.  I have not viruses and no malware.  
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centervCommented:
In that case, it's definitely  particular to your pc as the error is sort of generic
as far back as win98 or earlier and can apply to any application.
Try doing  a repair of Quicken if available and be sure you have all updates.
Certainly isolating it in msconfig as per above will go a long ways towards finding the problem.
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BitsBytesandMoreCommented:
Did you do the scan? .... I believe you ........just to double check before you re-install..

It might be a good idea to leave all the startup items explained above and the none Microsoft Services disabled so they don't disturb the reinstall. You can re-enable later.

Bits...
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senadCommented:
Quicken 2010 is not compatible with Windows 7 x64 !
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BitsBytesandMoreCommented:
One picture says 1000 words......
Capture.JPG
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BitsBytesandMoreCommented:
Thank you centerv..... It's easy to become a "Guru" if you only answer the easy questions..... On the hard questions is where you see what the stripes are all about.
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senadCommented:
Bits,don't you think if the Quicken had no issues with x64 windows they would not have put it on the list system requirements ?
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BitsBytesandMoreCommented:
Senad, I don't understand your question?.... it is on the list ... centerv just published the link above.
Capture.JPG
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senadCommented:
It say's : ...and Windows 7 !
Otherwise they would have written like they did for Vista
(32 bit and 64 bit Windows Vista)
That's a difference !
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BitsBytesandMoreCommented:
Sorry, Respectfully,  I'm going to have to disagree ... it is working beautifully for me.... my screenshot speaks for itself. I have not had a single problem with it that I have not created myself. This is why I mentioned above that once it happened to me in similar circumstances just to make sure he had not modified the startup items.
You shouldn't be jumping into questions to Google up answers for the sake of the points. If you don't have the application and you don't know something for a fact and have no experience on it... and have not tested it.... Why would you jump in?
This site is not about the points..... it's about people having computer questions and/or problems who seek an answer from experienced professionals or other knowledgeable people. It is not a competition of who does better Google searches or who types the fastest....
Just my 2 cents on this....
Bits...
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centervCommented:
See if you have scheduled updates pending.  bagent.exe may need to be closed during updates.
Check the settings you have and if a repair is not available, try a re-install of quicken.
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BitsBytesandMoreCommented:
bagent.exe is the component of Quicken that checks for updates for Quicken. I have solved problems solved in the past with bagent.exe by taking one or all of the following 3 different approaches:
1. Go to the Quicken website and manually download and install the updates (this usually corrects the problem): http://quicken.intuit.com/support/articles/using-quicken/patches-and-updates/7526.html
2. If the above does NOT solve the problem after rebooting, uninstall Quicken and follow the instructions bellow on 3.
3. Quicken uses and depends heavily on the .net Framework. Uninstall and reinstall all your .net versions using the Aaron Stebner's .net cleanup tool:
http://blogs.msdn.com/astebner/pages/8904493.aspx
As per Aaron's advice:

"...There are a couple of very important caveats that you should read before using this tool to cleanup .NET Framework bits on your machine:
1. You should try to perform a standard uninstall first.  This tool is not designed as a replacement for uninstall, but rather as a last resort for cases where uninstall or repair did not succeed for unusual reasons.
2. This cleanup tool will delete shared files and registry keys used by other versions of the .NET Framework.  So if you use it, be prepared to repair or reinstall any other versions of the .NET Framework that are on your computer to get them to work correctly afterwards...."
Run the Window update and allow it to bring in automatically all the .net versions in its order. If you need to use the "Custom Update" to select any .net version available that is not coming in automatically. Make sure you reboot before reinstalling Quicken.
I will assume at this point that you have humored me and followed my advice on double checking for malware and completely sure you have none (which is the main cause of failure for bagent.exe) ...I hope this helps... Please keep me posted.
Bits ...
 
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senadCommented:
bits - respectfully,that's not a 'google' answer,but from the manufacturers site displayed 'system requirements'.I always,when x64 architecture is concerned,double check these things beforehand.If the vendor omits this kind of information I assume there's a reason. However.if it works for you,fine....but please do not lecture me on what I use or don't use or what this site is about etc..I have been here longer than you.That's not a nice attitude you have displayed.

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akivashapiroAuthor Commented:
Gentlemen,

Thank you very much for your input. Since I have very little available time and since quicken works without this component (by using manual data downloads), my preference is not to spend time uninstalling and installing quicken, .net, and whatever else if I can avoid it.  

I've read the various suggestions and over the next week or so I'll try some of the quicker ones. If they don't work, I'll progress to the more in depth ones, however, I may not get to them for some time.  Hopefully one of the quicker ones will work and we can close this out sooner rather than later.

Thanks for your help on the matter.  If there is any more input you have on the problem that is useful, I look forward to your posts.

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BitsBytesandMoreCommented:
akivashapiro,
You are correct on this. Quicken will continue to work without the functionality of the automatic updates and as I mentioned before, usually, it is the manual update that ends up fixing the problem. Just an inconvenience but not crippling at all and will not damage/corrupt your data in any way.
I have it installed since November 2009 but just to hear if it was working on my system by some random fluke, I did call Intuit today to double check if there had been some omission on their part regarding the 64-Bits... no omission... it is designed to work without problems in Windows 7 64-bits....
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senadCommented:
Thank you bits for the info. This way we can rule out W7 x64 architecture...
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centervCommented:
Guess my input has no value....
Opting out all.
Cheers
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