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Can't make Exchange 2003 forward

Posted on 2010-01-07
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Last Modified: 2012-05-08
I have Exchange 2003 running on a Windows 2003 Enterprise server SP2 and I can not forward to an external address, I have done this on other Exchange 2003 server and it works.

Here is what I Do.

First, I create a mail-enabled contact:
"      Open the "Active Directory Users and Computers" tool. Expand the organization, highlight the "Users" folder, and right-click; from the pop-up menu, select "New, Contact."
"      In the "New Object - Contact" window, choose a name for the contact and click Next. "External username"
"      At the next window, check the  checkbox for "Create and Exchange e-mail address" and click on  the "Modify..." button. Next, I choose "SMTP Address" as the address type, then I enter the external email address and click "OK." Click "Next," then "Finish
 
Then
"      In the Active Directory Users and Computers snap-in, I double-click on the user whose mail I want to forward.
"      Click the "Exchange General" tab, then click "Delivery Options."
"      In the section for the forwarding address, check the "Forward To" radio button, then click the "Modify" button.
"      Enter the alias of the mail-enabled contact I created, and hit the "Check Names" button. The name appears underlined.
And it does not work on this server. I have used this method on other Exchange 2003 servers running on Windows 2003 servers.
Thanks in advance for the solution to this problem.
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Question by:Mace_Watson
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LVL 76

Expert Comment

by:Alan Hardisty
ID: 26199131
What you have done is correct.  Does the email hit your outbound queue?
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Author Comment

by:Mace_Watson
ID: 26199151
How do I check?
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LVL 76

Expert Comment

by:Alan Hardisty
ID: 26199179
Open Exchange System Manager, Expand Administrative Groups> First Administrative Group> Servers> Your Server> Queues
Check if there is anything destined to the domain you are forwarding to.
If nothing, the queue may have already emptied, so send a test message again and refresh the queue.
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Author Comment

by:Mace_Watson
ID: 26199256
I just did and the domain shows up.
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LVL 76

Expert Comment

by:Alan Hardisty
ID: 26199274
Okay - that's good.  Does the mail sit in the queue or does it leave your server?
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Author Comment

by:Mace_Watson
ID: 26199300
No mail in the queue
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LVL 76

Expert Comment

by:Alan Hardisty
ID: 26199325
That suggests that the email has lef tthe building and if it does not arrive, then it is being stopped somewhere outside of your control.
Do you want to setup a test account and a new test contact and setup the contact using my email address then email the new test user to see if I receive it?
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Author Comment

by:Mace_Watson
ID: 26199358
Sure I can to that...  Just thinking maybe the smtp is droped it?
 
 
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LVL 76

Expert Comment

by:Alan Hardisty
ID: 26199368
Okay - my email is alan @ it-eye.co.uk.  Set everything up and fire an email to the test account and then let me know when you have sent a test message and it has left your queue.  My server will initially reject you (Greylisting in place), but as long as you are setup propery, it should come through on the second attempt, so there may be a delay in me actually receiving the email.
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Author Comment

by:Mace_Watson
ID: 26199444
Ok just sent it.
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LVL 76

Expert Comment

by:Alan Hardisty
ID: 26199447
Received and replied.
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Accepted Solution

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Alan Hardisty earned 2000 total points
ID: 26199454
So - you know that your forwarding works, just not to the email address you are trying to send to - so please have a read of my FAQ and see if anything is incorrectly setup:
http://www.it-eye.co.uk/faqs/readQuestion.php?qid=2 
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