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Can't make Exchange 2003 forward

I have Exchange 2003 running on a Windows 2003 Enterprise server SP2 and I can not forward to an external address, I have done this on other Exchange 2003 server and it works.

Here is what I Do.

First, I create a mail-enabled contact:
"      Open the "Active Directory Users and Computers" tool. Expand the organization, highlight the "Users" folder, and right-click; from the pop-up menu, select "New, Contact."
"      In the "New Object - Contact" window, choose a name for the contact and click Next. "External username"
"      At the next window, check the  checkbox for "Create and Exchange e-mail address" and click on  the "Modify..." button. Next, I choose "SMTP Address" as the address type, then I enter the external email address and click "OK." Click "Next," then "Finish
 
Then
"      In the Active Directory Users and Computers snap-in, I double-click on the user whose mail I want to forward.
"      Click the "Exchange General" tab, then click "Delivery Options."
"      In the section for the forwarding address, check the "Forward To" radio button, then click the "Modify" button.
"      Enter the alias of the mail-enabled contact I created, and hit the "Check Names" button. The name appears underlined.
And it does not work on this server. I have used this method on other Exchange 2003 servers running on Windows 2003 servers.
Thanks in advance for the solution to this problem.
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Mace_Watson
Asked:
Mace_Watson
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1 Solution
 
Alan HardistyCo-OwnerCommented:
What you have done is correct.  Does the email hit your outbound queue?
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Mace_WatsonAuthor Commented:
How do I check?
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Alan HardistyCo-OwnerCommented:
Open Exchange System Manager, Expand Administrative Groups> First Administrative Group> Servers> Your Server> Queues
Check if there is anything destined to the domain you are forwarding to.
If nothing, the queue may have already emptied, so send a test message again and refresh the queue.
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Mace_WatsonAuthor Commented:
I just did and the domain shows up.
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Alan HardistyCo-OwnerCommented:
Okay - that's good.  Does the mail sit in the queue or does it leave your server?
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Mace_WatsonAuthor Commented:
No mail in the queue
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Alan HardistyCo-OwnerCommented:
That suggests that the email has lef tthe building and if it does not arrive, then it is being stopped somewhere outside of your control.
Do you want to setup a test account and a new test contact and setup the contact using my email address then email the new test user to see if I receive it?
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Mace_WatsonAuthor Commented:
Sure I can to that...  Just thinking maybe the smtp is droped it?
 
 
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Alan HardistyCo-OwnerCommented:
Okay - my email is alan @ it-eye.co.uk.  Set everything up and fire an email to the test account and then let me know when you have sent a test message and it has left your queue.  My server will initially reject you (Greylisting in place), but as long as you are setup propery, it should come through on the second attempt, so there may be a delay in me actually receiving the email.
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Mace_WatsonAuthor Commented:
Ok just sent it.
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Alan HardistyCo-OwnerCommented:
Received and replied.
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Alan HardistyCo-OwnerCommented:
So - you know that your forwarding works, just not to the email address you are trying to send to - so please have a read of my FAQ and see if anything is incorrectly setup:
http://www.it-eye.co.uk/faqs/readQuestion.php?qid=2 
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