Free/Busy Information

Posted on 2010-01-07
Medium Priority
Last Modified: 2012-05-08
I have just installed a new 3rd party exchange certificate on the customers mail server (It previously had a self signed cert)
Since installing it i had an issue where the internal outlook users were getting pop-up boxes saying the certificate was incorrect (Old internal address) and had to run through some autodiscovery settings as per the below MS article

After completing the above the outlook issue went away, however a new issue occured where by the busy/free time information for all users and resources now shows "no information available"

I have had a look around and cannot see anything wrong with the settings and was hoping someone could point me in the right direction.

If i test email autodiscovery all the results come with what i would expect.

Question by:cntboys
  • 4
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LVL 74

Expert Comment

by:Glen Knight
ID: 26200184
In your external DNS do you have an A record for autodiscover.domainname.com ?
If not create one and point it to the same IP address as your OWA record.
LVL 24

Expert Comment

by:Rajith Enchiparambil
ID: 26200682
Persume you have outlook 2007 clients.
Did you buy a UCC/SAN Certificate? Do you have autodiscover.domain.com in the cert?

Author Comment

ID: 26208072
I don't currently have an A record, I will get one setup.

The clients are outlook 2007 and the new certificate is from Thawte.  I did not include autodiscover.domain.com when creating the certificate.
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Author Comment

ID: 26208583
Just to update, I double checked the test discovery results and i had a spelling mistake in it, i have now corrected this, but nearly hours later there is still no free/busy time info available.

Any further advise?
LVL 74

Accepted Solution

Glen Knight earned 1500 total points
ID: 26208607
You need to ensure you have a SAN/UCC Certificate that includes at least the following:

owa.domainname.com (URL used for Outlook Web Access)
servername.domainname.local (internal FQDN)
SERVERNAME (NETBIOS name of your server)

You then nedd to have your A record for autodiscover.domanname.com

Can you confirm you have done all this?

Can you goto: https://www.testexchangeconnectivity.com/

run the test and post the results.

Author Comment

ID: 26209383
Got this working now, it actually turned out to be an error with the EWS path having a / instead of a .

I did not need the certificate to have autodiscover in it or the owa as indicated by demazter, thanks for your help though and i will award points to you.

Author Closing Comment

ID: 31673985
LVL 74

Expert Comment

by:Glen Knight
ID: 26209401
Outlook 2007 relies on the autodiscover record being in the certificate, it may not effect internal users but if you ever wanted to use external RPC-HTTPS (or Outlook Anywhere as it's now called) then you will need it.

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