OWA "Internet Explorer cannot display the webpage" after login
Hi Experts,
Exchange 2003 on Server 2003
OWA has been working fine for more than 2 years but all of a sudden I get the "Internet Explorer cannot display the webpage" error page after a correct login.
I have recreated the virtual directories to mo avail.
FF gives a bit more information. It reports "Firefox can't find the server at trade.XXX.co.uk" but the server that is handling the OWA is called DC1.XXX.co.uk. Again this only happens after the login box is completed with a valid login.
So it appears after a valid login on DC1.XXX.co.uk I am being redirected to trade.XXX.co.uk. This server does not have a DNS record so i get the error. But why is OWA redirecting me here? trade is a stand alone server on a different IP subnet that has nothing to do with exchange!
Any help is appreciated.
Exchange 2003 on Server 2003
OWA has been working fine for more than 2 years but all of a sudden I get the "Internet Explorer cannot display the webpage" error page after a correct login.
I have recreated the virtual directories to mo avail.
FF gives a bit more information. It reports "Firefox can't find the server at trade.XXX.co.uk" but the server that is handling the OWA is called DC1.XXX.co.uk. Again this only happens after the login box is completed with a valid login.
So it appears after a valid login on DC1.XXX.co.uk I am being redirected to trade.XXX.co.uk. This server does not have a DNS record so i get the error. But why is OWA redirecting me here? trade is a stand alone server on a different IP subnet that has nothing to do with exchange!
Any help is appreciated.
ASKER
Thanks for the quick replies.
tusharnextgen:
IE is working fine in all other respects, it's just the exchange OWA I'm having problems with.
shauncroucher:
I'm not using SSL and I have the default website using port 9001 as port 80 was already in use.
The behaviour I described earlier were from browsers run on the server (I can resolve the FQDN internally to it's internal address).
If I logon as a mail enabled user and go to http://localhost:9001/exchange I get a split screen with the message Internet Explorer cannot display the webpage in both panes.
FF still redirects after login to the other server!!
tusharnextgen:
IE is working fine in all other respects, it's just the exchange OWA I'm having problems with.
shauncroucher:
I'm not using SSL and I have the default website using port 9001 as port 80 was already in use.
The behaviour I described earlier were from browsers run on the server (I can resolve the FQDN internally to it's internal address).
If I logon as a mail enabled user and go to http://localhost:9001/exchange I get a split screen with the message Internet Explorer cannot display the webpage in both panes.
FF still redirects after login to the other server!!
Sounds like it could be an issue with security on the virtual directories.
Check that you don't have SSL enabled on any virtual directories
Check here: http://www.msexchange.org/tutorials/Resetting-OWA-Folder-IIS-security-permissions-Exchange-2003.html
and here: http://www.msexchange.org/tutorials/Fixing-Damaged-Incorrectly-Configured-OWA-2003-Installation.html
Shaun
Check that you don't have SSL enabled on any virtual directories
Check here: http://www.msexchange.org/tutorials/Resetting-OWA-Folder-IIS-security-permissions-Exchange-2003.html
and here: http://www.msexchange.org/tutorials/Fixing-Damaged-Incorrectly-Configured-OWA-2003-Installation.html
Shaun
ASKER
Hi Shaun
I've had a look at those articles and recreated the Virtual Directories already, still busted I'm afraid!
I think the clue is FF trying to link to another server but I'm not sure where this server name is setup.
I've had a look at those articles and recreated the Virtual Directories already, still busted I'm afraid!
I think the clue is FF trying to link to another server but I'm not sure where this server name is setup.
ASKER
Sorry, I checked SSL and none of the VDs have SSL required
Have you checked all the redirection settings on the website?
http://www.microsoft.com/technet/prodtechnol/WindowsServer2003/Library/IIS/6b855a7a-0884-4508-ba95-079f38c77017.mspx?mfr=true
shaun
http://www.microsoft.com/technet/prodtechnol/WindowsServer2003/Library/IIS/6b855a7a-0884-4508-ba95-079f38c77017.mspx?mfr=true
shaun
ASKER
Shaun
All looks OK.
what does \\.\BackOfficeStorage\XXX.
Regards
Paul
All looks OK.
what does \\.\BackOfficeStorage\XXX.
Regards
Paul
That can be expected. It's system set.
I'm out of ideas at the moment, I' might run the Exchange Best Practices Analyser on this Exchange server and see if it provides any more info,
Also see if an update may have removed the port 9001 from the IIS config at all?
Shaun
I'm out of ideas at the moment, I' might run the Exchange Best Practices Analyser on this Exchange server and see if it provides any more info,
Also see if an update may have removed the port 9001 from the IIS config at all?
Shaun
ASKER
Thanks Shaun,
I'll run the BPA and see what that comes up with.
Off home now and not in tomorrow so it'll be the weekend or Monday be fore i post next.
Thanks again.
I'll run the BPA and see what that comes up with.
Off home now and not in tomorrow so it'll be the weekend or Monday be fore i post next.
Thanks again.
No problem
Shaun
Shaun
Please find IIS authentication type and the SSL requirement for Exchange 2003.
1) Default Website : Annonymous & Integrated NO SSL
2) Exadmin : Integrated NO SSL
3) Exchweb : Annonymous NO SSL
4) Exchange: Basic SSL Optional
5) RPC : Basic SSL Required
6) OMA : Basic SSL Optional
7) Public : Basic+Integrated SSL Optional
8) exchange-oma : Basic & Integrated NO SSL
9) Microsoft-Server-ActiveSyn
After that need to restart IIS service and check it.
1) Default Website : Annonymous & Integrated NO SSL
2) Exadmin : Integrated NO SSL
3) Exchweb : Annonymous NO SSL
4) Exchange: Basic SSL Optional
5) RPC : Basic SSL Required
6) OMA : Basic SSL Optional
7) Public : Basic+Integrated SSL Optional
8) exchange-oma : Basic & Integrated NO SSL
9) Microsoft-Server-ActiveSyn
After that need to restart IIS service and check it.
Could it be a Microsoft Update. I have a client who is experiencing the exact same problem that started about 1 week ago. paulm987 did you ever figure this out? Thanks.
I am not sure if I am onto something or not, but......
If I goto http://domain.com/exchange it asks me to login and then I get the same error: "Internet Explorer cannot display the webpage"
However, If I then goto http://domain.com/oma it asks me to login again and then gives me an error: "A System error has occurred while processing your request. Please try again. If the problem persists, contact your administrator."
I then go back to the http://domain.com/exchange and refresh the page and my OWA works???
Does this spark any ideas?
If I goto http://domain.com/exchange it asks me to login and then I get the same error: "Internet Explorer cannot display the webpage"
However, If I then goto http://domain.com/oma it asks me to login again and then gives me an error: "A System error has occurred while processing your request. Please try again. If the problem persists, contact your administrator."
I then go back to the http://domain.com/exchange and refresh the page and my OWA works???
Does this spark any ideas?
ASKER
I'm still at a loss here!
Run BPA - nothing of any import, a few memory settings to change
Check the IIS authentication - all as should be
Tried connecting to OMA - Just get the Internet Explorer cannot display the webpage eror
Any mjore ideas, I'm close to cashing in an incident from my TechNet subscription!
Run BPA - nothing of any import, a few memory settings to change
Check the IIS authentication - all as should be
Tried connecting to OMA - Just get the Internet Explorer cannot display the webpage eror
Any mjore ideas, I'm close to cashing in an incident from my TechNet subscription!
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ASKER
Hi Shaun,
Yes been through the delete and recreate documentation, still no joy.
I'll be onto Microsoft this afternoon and let you know what happens.
Thanks fo the help.
Yes been through the delete and recreate documentation, still no joy.
I'll be onto Microsoft this afternoon and let you know what happens.
Thanks fo the help.
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Does this happen if you try to access locally on the server itself? ie: https://localhost/exchange
Shaun