I can not backup or restore Symantec Backup Exec Desktop Agent 12.5, because the status is listed as:
"Your Files Are Protected With Exceptions"
There is also a "View log..." link that I can click on, however clicking on the link does nothing. Searching for a log file also shows that there are no logs to be found.
I reformatted this machine and am attempting to restore files from the backup, but when I try to restore I recieve a number or errors/warnings equal to the number of files I'm trying to restore. This error also gives me an option to view a log which does not exist. As I just reformatted the machine I tried uninstalling and reinstalling Symantec Backup Exec but the same "Proctected with Exceptions" status occurs. Because of this I can not perform any backups or restores.
When this user logs into another laptop on the network, there are no exceptions in the status. Other users, can log into this laptop and there are no exceptions in their status. It is only the combination of this user on his own laptop.
I've run out of ideas for what could be causing this problem. If more detail is needed feel free to ask. Thank you for any help you can give.