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Outlook Won't Open

I have a user on our network that for some reason are no longer able to open his Outlook.

It comes up with the standard "Outlook has encountered..blah blah..and needs to close".
The funny thing is that I can't even access the e-mail accounts through Control Panel, it comes up with the same error.

The debug log gives the following information:

AppName : outlook.exe
ApVer: 12.0.4518.1014
ModName: olmapi32.dll
ModVer: 12.0.4518.1014
Offset: 0003a787

I have tried replacing the .ost file. Uninstalling all of office, registry cleanup, installing office
again, repair installation of windows and the same thing happens.
Have also tried the  start>run>outlook /resettodobar and /resetnavpan switches.

also reinstallation of .net.

basically i have tried everything i have found in forums, but to no avail.

since i can't access the mail accounts even through control panel>mail, i'm wondering if it is something in windows, and not outlook.  But then again i have performed a repair installation of said OS.

The machine is running XP SP3 with Office 2007.

Out of 100+ users, his is the only machine with this problem. Luckily he can access his mail through webmail, but i need a permanent fix. If nothing else for future reference.

Any thoughts or help would be greatly appreciated.

Many thanks
1 Solution
Try locating the olmapi32.dll file and renaming it to old and see if that fixes anything.
RelentimAuthor Commented:
Hi MYCU, i've tried that. nothing changed.

thanks though :)
Does it open in safemode? Outlook.exe /safe in the run line.
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RelentimAuthor Commented:
i'm afraid not..it errors with the same message
If you type in Outlook.exe /safe /profiles does anything come up?
RelentimAuthor Commented:
yes, i can select one of two profiles, doesn't matter which one i select, it crashes with the same error immidiately after. going home from work now. i'll be back in tomorrow. thanks for now
The next time you get into that window try selecting "New" instead of one of the existing profiles and see if that will allow you to create a new one.
Jackie ManCommented:
Have you tried the following in editing registry? Backup your .ost file and Outlook.nk2 before you try the fix below.

"Close Outlook by choosing Exit from the File menu. (make sure Outlook.exe is not in the process list)
Open regedit by Clicking Start -> Run and typing regedit.exe into the box. Click OK to proceed.
Locate the registry key:
HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows Messaging Subsystem\Profiles
This is where all informatin about the email profiles are stored.
If this is a default installation of Outlook, it's likely that the only profile listed will be called "Outlook". However, that is not always the case-- each subkey under Profiles details a profile that is set up for the current user.
Before proceeding, back up the Profiles registry key using the instructions here:
Export registry subkeys
Doing this will allow you to revert changes if you do something wrong in this folder. Keep in mind that the worse that could happen is the user has to re-input all of their email usernames, passwords, and default mail servers. No data is going to be lost by this procedure.
For each folder under Profiles, right click it, and choose Delete. Be sure to choose Yes to confirm you want to delete that key.
Once all of the keys underneath Profiles are deleted, close Regedit. The computer does not need to be restarted for this.
The next time the user opens Outlook, they will be asked to create a new profile. Simply pick a name, and proceed with configuration of emaill account usernames, addresses and passwords."

Source: http://www.daniweb.com/forums/thread37254.html#
Iain MacMillanIT ManagerCommented:
you can launch Outlook in safe mode by holding down the CTRL key when you click the short-cut.  This will run with the minimalist of settings.

You should try to login to the system and see if you can get your mail profile to launch, this will determine if its a system wide issue with XP & Office 2007, or a profile issue for that user.  If its a system issue i would recommend a full rebuild (otherwise you can waste hours/days chasing down possible fixes and registry adjustments, that can make things worse).

If its a profile issue, simply login as admin, and rename his account, get him to login again to create the new one, and carefully migrate his files/settings across.  Be careful with Outlook settings files in the Apps Data\MS\Outlook folder, NK2 file should be ok, as that's the cached email address file.  Remaining settings are in Local Settings\Apps Data\MS\Outlook along with the usual PST/OST files.
RelentimAuthor Commented:
Didn't get anywhere with this, ended up reinstalling :(

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