Outlook Won't Open
Posted on 2010-01-07
I have a user on our network that for some reason are no longer able to open his Outlook.
It comes up with the standard "Outlook has encountered..blah blah..and needs to close".
The funny thing is that I can't even access the e-mail accounts through Control Panel, it comes up with the same error.
The debug log gives the following information:
AppName : outlook.exe
I have tried replacing the .ost file. Uninstalling all of office, registry cleanup, installing office
again, repair installation of windows and the same thing happens.
Have also tried the start>run>outlook /resettodobar and /resetnavpan switches.
also reinstallation of .net.
basically i have tried everything i have found in forums, but to no avail.
since i can't access the mail accounts even through control panel>mail, i'm wondering if it is something in windows, and not outlook. But then again i have performed a repair installation of said OS.
The machine is running XP SP3 with Office 2007.
Out of 100+ users, his is the only machine with this problem. Luckily he can access his mail through webmail, but i need a permanent fix. If nothing else for future reference.
Any thoughts or help would be greatly appreciated.