Dial up modem stuck (remains) in disconnecting state - Cannot delete the connection

Posted on 2010-01-07
Last Modified: 2013-12-27
Dialing from a Windows XP machine to a Windows XP machine, dialing into the site (which is set up to accept incoming connections), we can connect and everything is fine during the session.

Modem: Agere Systems PCI-SV92PP Soft Modem

After disconnecting, we dial in again and the computer accepts the connection, but at this point, we see in outgoing dial connection is stuck in "disconnecting" mode. This connection cannot be deleted but it can be renamed, after which a new connection can be created, which has the same problem. (Both connections end up being "disconnecting.")

Rebooting the computer solves the problem, until the remote computer dials out, after which when I connect, I see that the modem state is "disconnecting."

I have not yet tried to reinstall the driver, which would be problematic to do remotely. I'm hoping there's a setting somewhere that can be changed.
Question by:caldernet
    LVL 18

    Accepted Solution

    Yes it could be driver issues on either side.

    Try lowering the connection bitrate and see if it helps.

    LVL 1

    Author Comment

    - I had already lowered the modem speed.

    I don't want to play with drivers at this point. (Would require sending a tech to a remote location.) Drivers on my end are OK. Tried with 3 different computers as well.

    LVL 1

    Author Closing Comment

    It didn't really solve my problem, but oh well.

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