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Installing Printer Drivers on Terminal Server 2008 x64

Posted on 2010-01-07
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We are running Terminal Services on Windows Server 2008 R2 x64 edition. The end users are running Windows XP 32 bit. They are unable to print. The end users have their own printers at home which are working fine when printing from their own local machines. They also report that printing works fine when they connect to our 2003 Terminal Server 32 bit.

The only problem is when they are printing from the 2008 TS 64 bit.

So, when it comes to installing new drivers, I'm wondering which ones to install, and for what OS?
The printer in question is a Brother MFC-465CN. When downloading a driver, I am asked to Select and OS from (Win2000, XP, XP 64bit, Vista, Vista 64bit, Win7, Win7 64bit).

So my question is which drivers to install?
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Question by:InfoTechEE
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Cláudio Rodrigues earned 2000 total points
ID: 26202491
First of all, if you are using Windows Server 2008 R2, why are you not using the Easy Print universal driver that comes with it? The idea is to allow users to print to ANY printer without having to install ANY driver on the TS (what is by the way risky in many cases).
On the client side you must have the latest and greatest RDP7 client AND the .NET Framework 3.5 with SP1.
Once that is done you do not need anything else. No drivers, NADA, ZIPPO. :-)

Cláudio Rodrigues
Citrix CTP
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by:InfoTechEE
ID: 26203156
Sometimes the users come into the office and use dedicated computers that do not have any printers attached to them. So we are not necessarily trying to redirect the printers. We need to actually add some of the printers that are on the LAN to the TS. We have a Printer Server on the LAN (Win Server 2003 32bit), but since its 32 bit, we can't seem to add the drivers to the TS (64 bit) because I'm not sure which drivers to download and where to install them. I'm assuming I have to install 64 bit drivers onto the 2003 box as an additional driver, correct?
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by:Cláudio Rodrigues
ID: 26203175
Exactly. You must get the 64-bit drivers.
I would try the Windows 7 64-bit ones first and see if that works.

Cláudio Rodrigues
Citrix CTP
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Expert Comment

by:Cláudio Rodrigues
ID: 26203188
I would simply install the drivers on the TS itself and then add the printer to it (by browsing to the printers on the print server).

Cláudio Rodrigues
Citrix CTP
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Author Comment

by:InfoTechEE
ID: 26203209
So install the x64 drivers directly onto the TS as the Admin, and then ask the user to connect to TS, and browse to \\PrintServer, and try to "Connect" to the desired printer?
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Expert Comment

by:Cláudio Rodrigues
ID: 26203238
You can install the drivers as the admin and then while logged on, add the printers yourself. Any printers you add will be available for all users.

Cláudio Rodrigues
Citrix CTP
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Author Comment

by:InfoTechEE
ID: 26273905
Looks like that will be the solution. I will review Monday morning, and get back to you shortly. In the meantime, can you take a look at this post as well?

http://www.experts-exchange.com/OS/Microsoft_Operating_Systems/Server/Remote_Desktop-Terminal_Services/Q_25041338.html


Thanks much.
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Author Comment

by:InfoTechEE
ID: 26295307
So I did my review of your suggestions and using the Easy Print feature I am getting a problem as you can see in the picture.

From my past experience I know that this is a driver issue. So I asked the user to print out that same email from that same laptop, from that same printer except outside the Terminal Server. He said everything worked out fine outside the TS environment.
5.JPG
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by:Cláudio Rodrigues
ID: 26295482
EasyPrint requires the latest RDP client and the latest .NET framework 3.5 SP1. Does the client have that? Secondly I can see on the picture a PDF so this was printed to PDF what is a whole different ball of wax.

Cláudio Rodrigues
Citrix CTP
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Author Comment

by:InfoTechEE
ID: 26295524
It was printed to an HP printer, but he client scanned it into a PDF to email me an image of problem. We are in different geographical regions. I'll check with the client for the software requirements. I will probably end up installing RDP 7 for him, and then test it out again.
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by:Cláudio Rodrigues
ID: 26295610
Perfect. Also make sure he prints to the correct printer (the one that is actually using the EasyPrint driver). Ideally you would remote control him while he is doing this so you can guarantee he is doing it properly.

Cláudio Rodrigues
Citrix CTP
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Author Comment

by:InfoTechEE
ID: 26295760
That's exactly what I'm planning to do. I set a GPO to only transfer the default client Printer using EasyPrint, so its not like he will have an option to choose a printer.
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Author Comment

by:InfoTechEE
ID: 26297169
Alright, that did not help either. Its weird because some emails print out OK, and others do not. I printed a PDF OK. An Excel Sheet was also garbage, and Outlook also produces garbage on only some emails randomly. I tried reinstalling the driver on his client XP machine. Just in case you are wondering here is the link to the driver I installed.

http://welcome.solutions.brother.com/bsc/public/us/us/en/dlf/download_index.html?reg=us&c=us&lang=en&prod=mfc465cn_all&dlid=&flang=English&os=7&type2=1

I downloaded the WHQL certified Printer Driver & Scanner Driver .
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Expert Comment

by:Cláudio Rodrigues
ID: 26297271
Could you confirm the client is running RDP 7 and has the latest .NET 3.5 SP1 installed? Also if using EasyPrint there is no need to download the Brother driver; you only need it on the client PC not on the server.

Cláudio Rodrigues
Citrix CTP
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Author Comment

by:InfoTechEE
ID: 26297562
Confirming that I installed RDP 7 and .NET 3.5 SP1. I am using EasyPrint, and installed that Driver on the client PC. My hope was to get the correct driver for the client PC so that when he connects to TS, EasyPrint would transfer that printer to the TS session. That did not solve the problem. He says he can print just fine from his client PC, but not inside TS.
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Expert Comment

by:Cláudio Rodrigues
ID: 26297777
Could you post a screenshot of the printers the TS creates when you connect to the TS using his account?

Cláudio Rodrigues
Citrix CTP
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Author Comment

by:InfoTechEE
ID: 26297990
Here you go...
6.JPG
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LVL 31

Expert Comment

by:Cláudio Rodrigues
ID: 26298051
Ok now right click the printer and go to properties. On the tab that shows the driver in use, what does it say? Post a screenshot please.

Thanks.

Cláudio Rodrigues
Citrix CTP
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Author Comment

by:InfoTechEE
ID: 26298126
Here you go..
7.JPG
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Expert Comment

by:URCS
ID: 33188944
Did you resolve this issue?
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Expert Comment

by:montgomeryshire
ID: 34305053
i have had same issue with easy print...even with hp and brother universal/generic drivers installed on the local users machine with rdp 7 and .net 3.5...not all print jobs come out...especially outlook 2010 print jobs...so looking into adding print drivers for these special cases on the terminal servers...we are running 2008 r2 ts
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Expert Comment

by:mtamez
ID: 37320689
This Ever get solved?
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Author Comment

by:InfoTechEE
ID: 37321589
Nope never figured it out. I think it was that one particular printer kept on printing jibberish no matter what driver I chose. I tried the RDS built in Easy Print driver, then I tried installing all kidns of drivers from Brother on to the RDS server, and onto the local machine of the clients. Nothing worked. Ended up getting an HP printer instead and all problems were solved. I imagine there might be a list of compatible printers for RDS, and that Brother might of been incompatible?
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Expert Comment

by:mtamez
ID: 37321612
This worked for me.

"Copy file "TsWpfWrp.exe" from Windows/system32 in Win7 64 machine to windows/system32 on XP machine. I copied that file from Win7 64bit zo XP 32-bit and it works fine!"
 

more info http://support.microsoft.com/kb/946411
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Expert Comment

by:mtamez
ID: 37321616
and yes we have a brother printer also
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