"My Places" Shortcut in Save as Dialog Box causes Office 2003 Applications to Crash
Posted on 2010-01-07
A client has a Terminal Server running on Windows Server 2003 R2 Standard with Microsoft Office 2003. The Terminal Server is accessed by remote offices to check email, access network shares, etc. The users map their local drives so that files from the Terminal Server can be placed on their local machine.
To alleviate having to drill down to the desired local machine drive location each time they go to save a document or email they place a shortcut in their "My Places." The "My Places" is located on the left hand side of the Save As dialog box when saving from an Microsoft Office Application.
The problem that has occured is that a specific users shortcut now appears in every user's "My Places." When attempting to save in any of the Office Applications if this shortcut has the mouse go over it without even selecting it, the Office Application will then crash.
With a little work the icon can be removed but the questions that arise are "How did this shortcut make it to every user?" and "How do we remove it without logging in separately for each user account?"