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"My Places" Shortcut in Save as Dialog Box causes Office 2003 Applications to Crash

A client has a Terminal Server running on Windows Server 2003 R2 Standard with Microsoft Office 2003.  The Terminal Server is accessed by remote offices to check email, access network shares, etc.  The users map their local drives so that files from the Terminal Server can be placed on their local machine.  

To alleviate having to drill down to the desired local machine drive location each time they go to save a document or email they place a shortcut in their "My Places." The "My Places" is located on the left hand side of the Save As dialog box when saving from an Microsoft Office Application.

The problem that has occured is that a specific users shortcut now appears in every user's "My Places."  When attempting to save in any of the Office Applications if this shortcut has the mouse go over it without even selecting it, the Office Application will then crash.  

With a little work the icon can be removed but the questions that arise are "How did this shortcut make it to every user?" and "How do we remove it without logging in separately for each user account?"
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advserver
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advserver
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1 Solution
 
Cláudio RodriguesCommented:
This seems like a bug (another one for the day). Are you on the latest SP for Office 2003?
Also you can use group policies (get the Office 2003 ADM templates off the Office website) to set a default location for the saved documents so users do not need to keep browsing for folders all the time. That also allows (using a group policy) you to remove the 'My Places' (we usually do this on a TS to prevent users browsing the local TS).

Cláudio Rodrigues
Citrix CTP
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advserverAuthor Commented:
They currently are on the latest Service Pack for Office 2003.  The only problem with removing the "My Places" and setting a default location for saved documents is that each user will have a different location on their local machine where they currently wish to save to IE: some users save to their local D partition while others their My Documents on C.  

The registry entry is found at HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Common\Open Find\Places\UserDefinedPlaces so it looks like I will still have to remove the shortcut manually.  
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Cláudio RodriguesCommented:
What you can do is to simply change USRLOGON.CMD on the TS to get rid of that registry key for all users automatically.

Cláudio Rodrigues
Citrix CTP
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advserverAuthor Commented:
I am not really familiar with USRLOGON.CMD. Does USRLOGON.CMD run everytime a user logs in or do I have to create a policy that tells it to run?  
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Cláudio RodriguesCommented:
USRLOGON.CMD is a file that exists on all TSs. It is under C:\Windows\System32 and runs for every single person logging it to a TS.

Cláudio Rodrigues
Citrix CTP
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advserverAuthor Commented:
Thank you very much.  I will try this out and see how it works!

Will be adding the following entry in the script:
reg delete HKCU\Software\Microsoft\Office\11.0\Common\Open Find\Places\UserDefinedPlaces\Place0 /force


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Cláudio RodriguesCommented:
Make sure you use quotes on the HKCU like "HKCU\...".

Cláudio Rodrigues
Citrix CTP
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advserverAuthor Commented:
That worked! Thank you very much!  I apologize for the delay in getting back to you.  I foundt hat it was calling a script that didn't exist called USRLOGN1.CMD.  I added the entry in there to avoid confusion and to not interfere with what was already in USRLOGON.CMD.  
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