Windows 7 Pro Blue Screen Error

Posted on 2010-01-07
Last Modified: 2012-05-08
I have new Latitude E6400 laptop (one month old). Once or twice a week i am getting Blue screen error message and it shut off. I run dignostice test for all the hardware and memory everything is fine. Please help. Below is Memory dump report.

This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Arg1: c0000005, The exception code that was not handled
Arg2: 82afa0ae, The address that the exception occurred at
Arg3: 8e543b54, Exception Record Address
Arg4: 8e543730, Context Record Address

Debugging Details:

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

82afa0ae 8b30            mov     esi,dword ptr [eax]

EXCEPTION_RECORD:  8e543b54 -- (.exr 0xffffffff8e543b54)
ExceptionAddress: 82afa0ae (nt!IoGetRelatedDeviceObject+0x00000054)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 00000000
   Parameter[1]: 65757165
Attempt to read from address 65757165

CONTEXT:  8e543730 -- (.cxr 0xffffffff8e543730)
eax=65757165 ebx=9d9e1a88 ecx=85b20020 edx=00000000 esi=00000800 edi=86b3f020
eip=82afa0ae esp=8e543c1c ebp=8e543c24 iopl=0         nv up ei pl nz na pe nc
cs=0008  ss=0010  ds=0023  es=0023  fs=0030  gs=0000             efl=00010206
82afa0ae 8b30            mov     esi,dword ptr [eax]  ds:0023:65757165=????????
Resetting default scope




ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.



READ_ADDRESS:  65757165

82c88ced eb06            jmp     nt!IopDeleteFile+0x3a (82c88cf5)


LAST_CONTROL_TRANSFER:  from 82c88ced to 82afa0ae

8e543c24 82c88ced 9d9e1a88 85393718 9d9e1a70 nt!IoGetRelatedDeviceObject+0x54
8e543c6c 82c686f4 9d9e1a88 9d9e1a88 9d9e1a70 nt!IopDeleteFile+0x32
8e543c84 82aaff60 00000000 000c0000 00000000 nt!ObpRemoveObjectRoutine+0x59
8e543c98 82aafed0 9d9e1a88 82c789f5 85a11280 nt!ObfDereferenceObjectWithTag+0x88
8e543ca0 82c789f5 85a11280 85a112a8 82bb1680 nt!ObfDereferenceObject+0xd
8e543ccc 82a72f19 85a11280 00000000 00000000 nt!MiSegmentDelete+0x191
8e543d28 82a72e31 85366020 00000000 00000000 nt!MiProcessDereferenceList+0xdb
8e543d50 82c5566d 00000000 beddfd43 00000000 nt!MiDereferenceSegmentThread+0xc5
8e543d90 82b070d9 82a72d6a 00000000 00000000 nt!PspSystemThreadStartup+0x9e
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19


SYMBOL_NAME:  nt!IopDeleteFile+32

FOLLOWUP_NAME:  MachineOwner


IMAGE_NAME:  ntkrpamp.exe


STACK_COMMAND:  .cxr 0xffffffff8e543730 ; kb

FAILURE_BUCKET_ID:  0x7E_nt!IopDeleteFile+32

BUCKET_ID:  0x7E_nt!IopDeleteFile+32

Followup: MachineOwner

Question by:rak_lad
    LVL 11

    Expert Comment


    In the Device Manager are any items that have an explanation mark and may need the drivers updated?

    Is there a program that you recently loaded that isn't working properly?  This may be causing the problem.

    Author Comment

    No driver has explanation mark. I check DELL website for driver update and all drivers are up to date. I haven't install any new program since I configure laptop in End of November.
    LVL 32

    Expert Comment

    Most blue screens are down to either graphics or memory issues.
    For a laptop, I would most likely suspect a memory problem. Have you tried running the Windows Memory Diagnostic utility? (Start, type mdsched <hit enter>, select "Restart now and check for problems (recommended). (It would be better to check each individual stick of RAM individually)
    Otherwise check for sufficient disk space on your system volume, and run a disk check as well. (

    Accepted Solution

    I uninstall Sync On Demand program and it fix the problem.

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