[Okta Webinar] Learn how to a build a cloud-first strategyRegister Now

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 713
  • Last Modified:

Outlook 2007 Auto-Reply dose not turn off.

Hi all,
I have a client that is running Outlook 2007 and we are running Exchange 2007. They recently setup  an out of office auto reply to all clients outside of the company. After their vacation ended they selected the 'Do not send Out of Office auto-replies'.
How ever when every they receive an email from and address outside of the company the auto reply still sends an Out of Office message. I have checked the calander is set to dates in the past, there are no Rules in place related to the Out of Office auto reply function.

At this point I am not sure where to look to resolve this issue.

All suggestions welcome.
Thank you
0
carloc
Asked:
carloc
  • 3
  • 2
1 Solution
 
flyingskyCommented:
have you checked their settings in OWA? Is OOO turned on there? Rules created there?
0
 
carlocAuthor Commented:
OWA is synced with their Outlook, all the setting match and are equal. I made changes to OWA and then confirmed the changes in Outlook. No Rules and Out of Office auto reply is turned off.
0
 
flyingskyCommented:
Can you try using command line switches to clear all rules (including server-side)?
http://www.tech-recipes.com/rx/2161/outlook_2007_clean_up_command_line_switches/
Keep in mind, if you do so, you will need to manually create those needed rules after.
0
 
carlocAuthor Commented:
The user is not using any rules in their Outlook 2007, this was applied using the Out Of Office Assistant. If activating this creates a rule somewhere I am unable to find it.
I have deleted all the text and saved but it still sends a message the first time anyone sends an email to the users accounts.
0
 
carlocAuthor Commented:
Thanks for the effort, this problem was cleared up. Appreciate the help.
0

Featured Post

NEW Veeam Agent for Microsoft Windows

Backup and recover physical and cloud-based servers and workstations, as well as endpoint devices that belong to remote users. Avoid downtime and data loss quickly and easily for Windows-based physical or public cloud-based workloads!

  • 3
  • 2
Tackle projects and never again get stuck behind a technical roadblock.
Join Now