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changing Blackberry device pin number on a BES is not working

Posted on 2010-01-07
Medium Priority
Last Modified: 2012-05-08
I'm trying to assign a new pin to an existing BB account on our BES server.  When I first connected the device it found it and read the new pin.  Then during the assign new device process it failed.  When I've tried it again 4 times it doesn't find the device.  I've moved it to another USB port and I've rebooted the server.  When I plug it in to the usb port the server detects the new device but BES manager states there is no device.  HELP
Question by:J.R. Sitman
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Accepted Solution

Shekhar2cool earned 2000 total points
ID: 26203294
Changing the IP number means, Changing the Device.
Right Click the User - Generate a new activation password. Do the enterprise activation and the PIN number automatically changes.

Author Comment

by:J.R. Sitman
ID: 26203511
Thanks, didn't know that.  It worked.
LVL 12

Expert Comment

ID: 26203776
Kindly assign the points.

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